# Why data not saved from mobile **URL:** \ **Category:** Ask for Help\ **Created:** [June 22, 2026, 3:54pm UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355 "2026-06-22T15:54:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Sanjita](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@Sanjita](https://community.glideapps.com/u/Sanjita)\ **Post date:** [June 22, 2026, 3:54pm UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355/1 "2026-06-22T15:54:13Z")
Hi, I’m having trouble saving a text “Family ID” when inputted (and SUBMIT) using mobile. It works fine if I input the text in Glide builder on my Mac laptop. I’m struggling with this for the entire week. Please help. More info - Using a “Show detail screen” to get the input from the users for the text field “Family Last Name” which should get saved in the field “Family ID” in the “Users” table. ---
**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\ **Post date:** [June 22, 2026, 9:51pm UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355/2 "2026-06-22T21:51:30Z")
I don’t follow exactly but your screen or the previous one should be sourced to a table where `Family ID` is available as a value. When you submit the form, add a `Screen value` (it’s a hidden value associated to the context of the screen) to write the value of `Family ID` in the appropriate column. ---
**Author:** ![Sanjita](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@Sanjita](https://community.glideapps.com/u/Sanjita)\ **Post date:** [June 25, 2026, 8:02pm UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355/3 "2026-06-25T20:02:40Z")
Hi, I will try to explain to you to the best of my abilities, where I’m having the problem. I have a “Users” table where I want to save the “Family ID” that the user will input using an EDIT screen and “SUBMIT”. After “SUBMIT” is clicked a workflow called “Complete Onboarding” is triggered where I used “Set Column Values” to reset 2 column values. Now the problem is when I use the Glide Builder layout screen, the “Family ID” gets saved in “Users” sometimes, and other times it gets written into the field but disappears after 3-4 seconds. If I use a different safari browser on the same Mac laptop (or use a mobile) to test it, the Family ID doesn’t get saved at all, the field is empty. If you want I can attach some screen shots. Thanks so much! ![Users_Table_with Family ID empty](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/e/5ea0edf3d9ab939cf0dcb6458083b20b6294571c.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [June 26, 2026, 2:04am UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355/4 "2026-06-26T02:04:07Z")
Sounds like you’re trying to change the value in a column that is configured as the Role column, which Glide does not allow. Check your User Profiles configuration, I suspect that you’ll find that the Family ID column is set as the Role column. ![CleanShot 2026-06-26 at 10.03.12@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/c/9ce29e759ee4e29f62aafcc053861605e14c4a5c.png) > **[User Profiles | Glide Docs](https://www.glideapps.com/docs/essentials/security-and-user-data/user-profiles)** > > Define, store, and use data on your app's users. ---
**Author:** ![Sanjita](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@Sanjita](https://community.glideapps.com/u/Sanjita)\ **Post date:** [June 27, 2026, 12:01am UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355/5 "2026-06-27T00:01:19Z")
Thanks Darren. But ‘Family ID’ was never set as a Role. There is a complete disconnect between how the Glide Builder layout is behaving than how the Glide App is behaving on a mobile. On the mobile, the “Family ID” is not getting extracted in EDIT Screen (I have inserted a made-up Family ID). So, no wonder, nothing is getting saved there. Attaching the screenshots if these help understanding my problem. Thank you so much!! > **(attachments)** > > ![Screenshot 2026-06-26 at 4.53.41 PM.jpg](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/f/3fca92cb5de235d9ac38791c6389b75aebb8c472.jpeg) > ![Screenshot 2026-06-26 at 5.00.00 PM.jpg](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/3/d32e00e220b8fb23ac3f011e843c5db4efb03af8.jpeg) > ![Screenshot 2026-06-26 at 4.58.44 PM.jpg](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/f/5fc254de65fd348c447edc7fbdf4ee63d79fd34b.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [June 27, 2026, 7:38am UTC](https://community.glideapps.com/t/why-data-not-saved-from-mobile/87355/6 "2026-06-27T07:38:58Z")
Can you show me your User Profiles configuration? I ask, because the behaviour you described is exactly what would be expected if you were attempting to modify the columns that were configured as either Role or Email in User Profiles.