# Why am I getting Unauthorized "getkoala"

**URL:** <https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583>\
**Category:** Ask for Help\
**Created:** [July 3, 2024, 8:48am UTC](https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583 "2024-07-03T08:48:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ganymed](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ganymed/32/27001_2.png) [@Ganymed](https://community.glideapps.com/u/Ganymed)\
**Post date:** [July 3, 2024, 8:48am UTC](https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583/1 "2024-07-03T08:48:43Z")

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Is there a reason why I am getting these?

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/8/48f18332c878787ad330080bd30bee3fdb503b26.png)

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [July 3, 2024, 9:23am UTC](https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583/2 "2024-07-03T09:23:49Z")

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I don’t think this is a question that can be answered in the Community. You are probably best to reach out to Glide Support via the chat in the builder.

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**Author:** ![Ganymed](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ganymed/32/27001_2.png) [@Ganymed](https://community.glideapps.com/u/Ganymed)\
**Post date:** [July 3, 2024, 9:41am UTC](https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583/3 "2024-07-03T09:41:31Z")

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Ok let me try Thx…

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**Author:** ![Ganymed](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ganymed/32/27001_2.png) [@Ganymed](https://community.glideapps.com/u/Ganymed)\
**Post date:** [July 3, 2024, 9:49am UTC](https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583/4 "2024-07-03T09:49:37Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/3/c380a75fcf181f999f83941b40acafff58dfaece.png)  
There does not seem to be any support…

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [July 3, 2024, 11:28pm UTC](https://community.glideapps.com/t/why-am-i-getting-unauthorized-getkoala/74583/5 "2024-07-03T23:28:20Z")

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Please allow some time for them to respond. Also, please describe your situation more with screenshots and letting them know that you’re getting the message in the console while logging into the builder environment/production environment.