# White Blank Screen

**URL:** <https://community.glideapps.com/t/white-blank-screen/61324>\
**Category:** Report a Bug\
**Created:** [May 4, 2023, 3:24am UTC](https://community.glideapps.com/t/white-blank-screen/61324 "2023-05-04T03:24:52Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [May 5, 2023, 11:10pm UTC](https://community.glideapps.com/t/white-blank-screen/61324/10 "2023-05-05T23:10:28Z")

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Here’s the standard way to submit a support ticket:

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

> [@pluzgi](#):
>
> I have a similar problem - user profile crashed

Can you tell me what you mean by “crashed” here? What data is lost? What type of backend are you using?

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_[View the full topic](https://community.glideapps.com/t/white-blank-screen/61324)._