# White Blank Screen **URL:** \ **Category:** Report a Bug\ **Created:** [May 4, 2023, 3:24am UTC](https://community.glideapps.com/t/white-blank-screen/61324 "2023-05-04T03:24:52Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Antonio\_C](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antonio_c/32/39728_2.png) [@Antonio\_C](https://community.glideapps.com/u/Antonio_C)\ **Post date:** [May 4, 2023, 3:24am UTC](https://community.glideapps.com/t/white-blank-screen/61324/1 "2023-05-04T03:24:52Z")
**Describe the bug:** - I cant open or edit my app. It loads a blank white screen **Expected behavior:** - Open application / Edit application **How to replicate:** - Open application ---
**Author:** ![Antonio\_C](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antonio_c/32/39728_2.png) [@Antonio\_C](https://community.glideapps.com/u/Antonio_C)\ **Post date:** [May 4, 2023, 11:57am UTC](https://community.glideapps.com/t/white-blank-screen/61324/2 "2023-05-04T11:57:55Z")
I am having a hard time starting a help ticket for support on this issue. The support page just takes me to the Ai bot. It’s been days since my app stopped working. Does anyone know how I can get some help. I really don’t have time to browse around Community issues, as my time is limited. Any feedback will help. ---
**Author:** ![Petr\_Shemyagin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/petr_shemyagin/32/59902_2.png) [@Petr\_Shemyagin](https://community.glideapps.com/u/Petr_Shemyagin)\ **Post date:** [May 4, 2023, 12:01pm UTC](https://community.glideapps.com/t/white-blank-screen/61324/3 "2023-05-04T12:01:07Z")
I’d recommend you to check the visibility conditions of your tabs for the email which you use to sign in. Seems that your app just do not find anything to show you based on the conditions you created ---
**Author:** ![Antonio\_C](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antonio_c/32/39728_2.png) [@Antonio\_C](https://community.glideapps.com/u/Antonio_C)\ **Post date:** [May 4, 2023, 1:13pm UTC](https://community.glideapps.com/t/white-blank-screen/61324/4 "2023-05-04T13:13:45Z")
I can’t edit my app, it’s a white blank screen. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 4, 2023, 11:41pm UTC](https://community.glideapps.com/t/white-blank-screen/61324/5 "2023-05-04T23:41:54Z")
Have you tried it with another browser? Have you published the app? Does the published version work, and it’s only a builder problem? ---
**Author:** ![Antonio\_C](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antonio_c/32/39728_2.png) [@Antonio\_C](https://community.glideapps.com/u/Antonio_C)\ **Post date:** [May 5, 2023, 12:10am UTC](https://community.glideapps.com/t/white-blank-screen/61324/6 "2023-05-05T00:10:43Z")
I’ve tried on other browsers. I have about 5 different apps that I use regularly, the issue is specific to this one. All my other apps work. This one has been published for over a year, it suddenly stopped working. I get a blank screen both on edit mode and regular use mode. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 5, 2023, 12:36am UTC](https://community.glideapps.com/t/white-blank-screen/61324/7 "2023-05-05T00:36:23Z")
@SantiagoPerez Is there something we can help with regarding this? ---
**Author:** ![Antonio\_C](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antonio_c/32/39728_2.png) [@Antonio\_C](https://community.glideapps.com/u/Antonio_C)\ **Post date:** [May 5, 2023, 2:15am UTC](https://community.glideapps.com/t/white-blank-screen/61324/8 "2023-05-05T02:15:43Z")
Yes, how do I get help with this issue? Im having a hard time opening a troubleshooting ticket with glide. ---
**Author:** ![pluzgi](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pluzgi/32/56533_2.png) [@pluzgi](https://community.glideapps.com/u/pluzgi)\ **Post date:** [May 5, 2023, 10:54am UTC](https://community.glideapps.com/t/white-blank-screen/61324/9 "2023-05-05T10:54:27Z")
This is their email address: [support@glideapps.com](mailto:support@glideapps.com) I have a similar problem - user profile crashed and data lost. ;-( ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 5, 2023, 11:10pm UTC](https://community.glideapps.com/t/white-blank-screen/61324/10 "2023-05-05T23:10:28Z")
Here’s the standard way to submit a support ticket: > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: > [@pluzgi](#): > > I have a similar problem - user profile crashed Can you tell me what you mean by “crashed” here? What data is lost? What type of backend are you using? ---
**Author:** ![Antonio\_C](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antonio_c/32/39728_2.png) [@Antonio\_C](https://community.glideapps.com/u/Antonio_C)\ **Post date:** [May 6, 2023, 1:23am UTC](https://community.glideapps.com/t/white-blank-screen/61324/11 "2023-05-06T01:23:45Z")
When I click support, there is no option to select the app that I need support with. Additionally there is no option to open a support ticket. Here is a screenshot of what I see when I click support… ![When I click Support](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/7/e7cb8a7eafa6655e2c984599ec0fbe9e69ae0199.jpeg) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 6, 2023, 4:29am UTC](https://community.glideapps.com/t/white-blank-screen/61324/12 "2023-05-06T04:29:54Z")
May we know what plan are you on for the specific app? ---
**Author:** ![pluzgi](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pluzgi/32/56533_2.png) [@pluzgi](https://community.glideapps.com/u/pluzgi)\ **Post date:** [May 6, 2023, 7:20am UTC](https://community.glideapps.com/t/white-blank-screen/61324/13 "2023-05-06T07:20:50Z")
Hi @ThinhDinh, I’m using glide table. I had 2 users, one admin, one test user - both data rows were empty and several pages didn’t work anymore (also the user table was somehow frozen). ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 6, 2023, 9:01am UTC](https://community.glideapps.com/t/white-blank-screen/61324/14 "2023-05-06T09:01:57Z")
So it just became empty over the night and you can’t add rows anymore to that table? ---
**Author:** ![pluzgi](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pluzgi/32/56533_2.png) [@pluzgi](https://community.glideapps.com/u/pluzgi)\ **Post date:** [May 6, 2023, 9:13am UTC](https://community.glideapps.com/t/white-blank-screen/61324/15 "2023-05-06T09:13:56Z")
It became empty but i can still add rows to the users table. With “user table frozen” i referred to the user profile screen, sorry. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 6, 2023, 9:16am UTC](https://community.glideapps.com/t/white-blank-screen/61324/16 "2023-05-06T09:16:05Z")
By “frozen”, do you mean you can not do any actions within the tab? ---
**Author:** ![pluzgi](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pluzgi/32/56533_2.png) [@pluzgi](https://community.glideapps.com/u/pluzgi)\ **Post date:** [May 6, 2023, 9:25am UTC](https://community.glideapps.com/t/white-blank-screen/61324/17 "2023-05-06T09:25:01Z")
Thanks for taking care; sent you a DM with the details.