# Where is the "Open a Support Case" button?

**URL:** <https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960>\
**Category:** Report a Bug\
**Created:** [April 1, 2023, 3:22am UTC](https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960 "2023-04-01T03:22:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![taleno.digital](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/taleno.digital/32/47944_2.png) [@taleno.digital](https://community.glideapps.com/u/taleno.digital)\
**Post date:** [April 1, 2023, 3:22am UTC](https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960/1 "2023-04-01T03:22:32Z")

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![Screenshot 2023-04-01 at 11.20.27 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/a/6a0abb9c8b078ccd2245cf9e8e7e28608aef28c6.jpeg)

I was asked to use the ? button to open a case and directed to this page.

However, I can’t see the “Open a Support Case” button.

Please help. Thanks!

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [April 1, 2023, 3:25am UTC](https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960/2 "2023-04-01T03:25:34Z")

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Which team plan are you on?  
That button will only appear if your team is on a paid plan that is entitled to direct Glide support.

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**Author:** ![taleno.digital](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/taleno.digital/32/47944_2.png) [@taleno.digital](https://community.glideapps.com/u/taleno.digital)\
**Post date:** [April 1, 2023, 3:26am UTC](https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960/3 "2023-04-01T03:26:17Z")

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I’m on Individual Starter plan hihi 🫰

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [April 1, 2023, 3:32am UTC](https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960/4 "2023-04-01T03:32:47Z")

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Okay, yes. I’m afraid that Starter Plan is not entitled to direct support.

What is the issue you are facing?  
We may be able to help you with it here.  
If it is a bug and it can be replicated, then one of us can help bring it to the attention of Glide Support.

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**Author:** ![taleno.digital](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/taleno.digital/32/47944_2.png) [@taleno.digital](https://community.glideapps.com/u/taleno.digital)\
**Post date:** [April 1, 2023, 3:34am UTC](https://community.glideapps.com/t/where-is-the-open-a-support-case-button/59960/5 "2023-04-01T03:34:12Z")

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🥲

My issue is, the send email component.

Once the email is sent, it goes to spam. 🥲

Sad life. 🥲