# Virtual email addresses after upgrade to pro **URL:** \ **Category:** Ask for Help\ **Created:** [January 6, 2022, 8:07pm UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778 "2022-01-06T20:07:59Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![David\_Gabler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david_gabler/32/44332_2.png) [@David\_Gabler](https://community.glideapps.com/u/David_Gabler)\ **Post date:** [January 6, 2022, 8:07pm UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/1 "2022-01-06T20:07:59Z")
After upgrading to pro, existing users still have virtual email addresses, even after I remove them and have them sign in again. I do have the setting to collect real email addresses. How have other people worked around that? Glide said it still has their virtual address on the “back-end”. They suggested I ask in the forum. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 6, 2022, 9:06pm UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/2 "2022-01-06T21:06:15Z")
You may have to delete user data in addition to removing the user records in your tables. > **[Delete User Data](https://docs.glideapps.com/all/topics/security-and-user-data/delete-user-data)** That should delete any internal data for signed in users that glide has to track users. ---
**Author:** ![David\_Gabler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david_gabler/32/44332_2.png) [@David\_Gabler](https://community.glideapps.com/u/David_Gabler)\ **Post date:** [January 6, 2022, 9:27pm UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/3 "2022-01-06T21:27:29Z")
I like that, but unfortunately, when the user resubscribes to the app (which had also been completely uninstalled), it still signs him up with the virtual email address he had formerly been assigned before I upgraded to pro. I even copied the app to a new app and upgraded that to pro. It’s not forgetting the virtual email it already assigned to them. ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [January 6, 2022, 9:39pm UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/4 "2022-01-06T21:39:14Z")
did you check the option to collect real emails? ![Screen Shot 2022-01-06 at 4.38.16 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/5/f5d7066a87f25ccf0f46937129c7e2f20f8416b3.png) it works for me… i erased log in data and the users sheet ---
**Author:** ![David\_Gabler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david_gabler/32/44332_2.png) [@David\_Gabler](https://community.glideapps.com/u/David_Gabler)\ **Post date:** [January 6, 2022, 10:15pm UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/5 "2022-01-06T22:15:56Z")
I have that checked. I even uninstalled the app on the user’s phone and re-installed it. ---
**Author:** ![David\_Gabler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david_gabler/32/44332_2.png) [@David\_Gabler](https://community.glideapps.com/u/David_Gabler)\ **Post date:** [January 7, 2022, 2:30am UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/6 "2022-01-07T02:30:47Z")
As a follow-up, I found you have to delete all user data using both their real email address _and_ the virtual email address. Or perhaps just the virtual, but I know just using the real email address did not work. ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [January 7, 2022, 2:47am UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/7 "2022-01-07T02:47:04Z")
yep… that’s what I told you ---
**Author:** ![Luther](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/luther/32/17929_2.png) [@Luther](https://community.glideapps.com/u/Luther)\ **Post date:** [January 7, 2022, 2:52am UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/8 "2022-01-07T02:52:35Z")
No…actually that’s what @Jeff_Hager suggested and is marked as a solution…😉 ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [January 8, 2022, 2:52am UTC](https://community.glideapps.com/t/virtual-email-addresses-after-upgrade-to-pro/36778/9 "2022-01-08T02:52:59Z")
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