My app’s URL: https://app.arenastrength.com/
When you try to open a video, it opens up as normal but when you press play it takes you to a blank loading screen. It then takes you back to the programs then quickly back to the video. Nothing happens after.
When I try it using the app downloaded on the computer, it opens and plays, however, if I try to maximize my screen size, it takes me to the home page and cuts off, just like the phone.
Can anyone give me a solution? This is not happening for all our users (over 5000) - just some. We have asked them to log out, log back in, delete, reinstall etc. and nothing works.