# Vimeo videos issue
**URL:** https://community.glideapps.com/t/vimeo-videos-issue/76142
**Category:** Ask for Help
**Created:** [September 5, 2024, 4:35am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142 "2024-09-05T04:35:54Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Razan](https://community.glideapps.com/u/Razan)
#### Post date: [September 5, 2024, 4:35am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/1 "2024-09-05T04:35:54Z")
I have this public app
[https://company.talentx.education/](https://company.talentx.education/)
the problem is in videos from Vimeo they doesn’t appear to all our customers… I added as a video then try to added as an embeded code and still disappearing videos to some ppl!
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### Author:  [@Himaladin](https://community.glideapps.com/u/Himaladin)
#### Post date: [September 5, 2024, 4:52am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/2 "2024-09-05T04:52:36Z")
If Vimeo videos are indeed restricted in my country, have you tried using a VPN?
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### Author:  [@Razan](https://community.glideapps.com/u/Razan)
#### Post date: [September 5, 2024, 5:08am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/3 "2024-09-05T05:08:08Z")
It is ok not restricted
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [September 5, 2024, 5:21am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/4 "2024-09-05T05:21:18Z")
I played a few of the videos in your app. They seem to be working for me. Where are your affected users located?
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### Author:  [@Himaladin](https://community.glideapps.com/u/Himaladin)
#### Post date: [September 5, 2024, 5:42am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/5 "2024-09-05T05:42:38Z")
This is an example of a Vimeo video syntax [https://player.vimeo.com/video/460985090](https://player.vimeo.com/video/460985090) that works with the video component if I use a VPN. Try checking the restrictions on the video settings or the device, or try accessing it directly in the browser to confirm.
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### Author:  [@Razan](https://community.glideapps.com/u/Razan)
#### Post date: [September 5, 2024, 8:32pm UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/6 "2024-09-05T20:32:27Z")
The videos works on mobile screen …on desktop doesnt appear at all for some customers!
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [September 5, 2024, 11:57pm UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/7 "2024-09-05T23:57:04Z")
Working fine for me, Arc on MacOS Sequoia 15.1 Dev Beta.
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### Author:  [@Himaladin](https://community.glideapps.com/u/Himaladin)
#### Post date: [September 6, 2024, 12:01am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/8 "2024-09-06T00:01:13Z")
Can you provide your customer data for further investigation? Or do you use another video to rule out other possible issues on vimeo’s side?
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### Author:  [@Razan](https://community.glideapps.com/u/Razan)
#### Post date: [September 7, 2024, 11:07am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/9 "2024-09-07T11:07:53Z")
Actually I dont understand:(
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### Author:  [@Himaladin](https://community.glideapps.com/u/Himaladin)
#### Post date: [September 7, 2024, 11:17am UTC](https://community.glideapps.com/t/vimeo-videos-issue/76142/10 "2024-09-07T11:17:31Z")
You should know that your video is not unplayable on all devices, but only for certain individuals. This suggests that there may be individual settings on each user’s device or where the video is hosted, rather than an issue with the Glide app.
For example, on YouTube, there might be age restrictions in place. I’m just giving an example, as I haven’t used Vimeo myself.
One way to test this is to use the device of the user experiencing the issue. Provide the Vimeo video URL directly to be opened in a browser (without going through your app) and make sure the video is free from any restrictions.