# Video error **URL:** \ **Category:** Report a Bug\ **Created:** [November 24, 2020, 10:09am UTC](https://community.glideapps.com/t/video-error/18854 "2020-11-24T10:09:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [November 24, 2020, 10:09am UTC](https://community.glideapps.com/t/video-error/18854/1 "2020-11-24T10:09:19Z")
My app’s URL: Private I have a YouTube video that will not play in my Pro App. Other videos play fine. This video also plays when editing the app in Glide or when viewing the app on a desktop. On my mobile, the app returns an error message, see screen shot attached. ![video error app](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/3/e317debb1aeb012471f669f8860bcc15c27cb757.jpeg) I have a hunch it is related to the format of the video. It was a recorded session from my iPhone and when played, Youtube configures in portrait mode (as best fit for viewing on a mobile phone). But I have no evidence for this… Can you help please? I have not shared the app URL since it is has confidential content and requires a login. Is this a problem for you to diagnose? Regards, Simon. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [November 24, 2020, 10:17am UTC](https://community.glideapps.com/t/video-error/18854/2 "2020-11-24T10:17:37Z")
Outside of your app, does the video load normally? ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [November 24, 2020, 10:27am UTC](https://community.glideapps.com/t/video-error/18854/3 "2020-11-24T10:27:38Z")
Yes, it works fine on YouTube…and I can view it on my iPhone using the YouTube app. ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [November 24, 2020, 10:35am UTC](https://community.glideapps.com/t/video-error/18854/4 "2020-11-24T10:35:14Z")
I just created a new video with a similar format and uploaded to YouTube. As a test, I uploaded it to the App and it worked… so it’s not the format. Maybe something wrong with the actually video from YouTube. I will try uploading it again to get a fresh link… ---
**Author:** ![Yasin\_Hassanien](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yasin_hassanien/32/9042_2.png) [@Yasin\_Hassanien](https://community.glideapps.com/u/Yasin_Hassanien)\ **Post date:** [November 24, 2020, 10:39am UTC](https://community.glideapps.com/t/video-error/18854/5 "2020-11-24T10:39:40Z")
Check the embedd settings in youtube for that particular video ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [November 24, 2020, 11:19am UTC](https://community.glideapps.com/t/video-error/18854/6 "2020-11-24T11:19:37Z")
Ok - problem solved. I deleted the video and uploaded a fresh version to YouTube. I replaced the URL link and now it works fine… must have been something wrong with the original file. ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [November 29, 2020, 11:32am UTC](https://community.glideapps.com/t/video-error/18854/7 "2020-11-29T11:32:51Z")
Very strange. The old issue has now re-appeared some days later for the newly uploaded video… So the issue has not been solved!