# Values disappearing **URL:** \ **Category:** Report a Bug\ **Created:** [February 17, 2024, 6:55pm UTC](https://community.glideapps.com/t/values-disappearing/70917 "2024-02-17T18:55:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mauricio\_Gonzalez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mauricio_gonzalez/32/65524_2.png) [@Mauricio\_Gonzalez](https://community.glideapps.com/u/Mauricio_Gonzalez)\ **Post date:** [February 17, 2024, 6:55pm UTC](https://community.glideapps.com/t/values-disappearing/70917/1 "2024-02-17T18:55:06Z")
* * * **Team ID:** NMJipJV1CEoM7UEmKJAI **App ID:** ktopphnbBFSdH5QLUFw1 **Description** - Some of my data is being deleted after performing specific actions. I have triple-checked every single action, and I am not deleting it - it is basically deleting itself. I am happy to share a demonstration live as it is a little tricky to explain via text. **How to replicate** - This is what happens: 1. I assign the role “Employee” to one user. 2. The new user goes through the onboarding pages. 3. Once the user completes the onboarding, the role value is auto-deleted. (and sometimes even other values) Happy to show this live if needed. Thanks! ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 17, 2024, 7:03pm UTC](https://community.glideapps.com/t/values-disappearing/70917/2 "2024-02-17T19:03:51Z")
That’s expected. Roles cannot be assigned from the app as a security measure. > **[Roles | Glide Docs](https://www.glideapps.com/docs/essentials/security-and-user-data/roles)** > > Define roles for your users and build different experiences and permissions. ![Screenshot_20240217-140445](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/0/e0dc1ec092ea9c522cad37755a91b5bf9ae73144.jpeg) ---
**Author:** ![Mauricio\_Gonzalez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mauricio_gonzalez/32/65524_2.png) [@Mauricio\_Gonzalez](https://community.glideapps.com/u/Mauricio_Gonzalez)\ **Post date:** [February 17, 2024, 7:33pm UTC](https://community.glideapps.com/t/values-disappearing/70917/3 "2024-02-17T19:33:28Z")
Thanks @Jeff_Hager for clarifying! Do you know why the other values are not being saved either? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 17, 2024, 8:20pm UTC](https://community.glideapps.com/t/values-disappearing/70917/4 "2024-02-17T20:20:52Z")
You haven’t explained what kinds of other columns values you are referring to, or how your onboarding flow works. So it’s really hard to say. Initial thoughts would be some kind of row ownership issue, or user specific column issue that’s maybe getting thrown out of whack. If roles aren’t working like you think they should, then maybe you are trying to update rows to do not own??? I don’t know. ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [February 17, 2024, 10:39pm UTC](https://community.glideapps.com/t/values-disappearing/70917/5 "2024-02-17T22:39:32Z")
I have the same issue. User signs up, goes through onboarding and then after a few minutes it refreshes with all values deleted. I have Airtable as a source, but I feel like it is a different issue. ---
**Author:** ![Mauricio\_Gonzalez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mauricio_gonzalez/32/65524_2.png) [@Mauricio\_Gonzalez](https://community.glideapps.com/u/Mauricio_Gonzalez)\ **Post date:** [February 18, 2024, 11:10pm UTC](https://community.glideapps.com/t/values-disappearing/70917/6 "2024-02-18T23:10:45Z")
Yeah I am actually getting similar errors. I am not using Airtable, though… ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [February 19, 2024, 2:20pm UTC](https://community.glideapps.com/t/values-disappearing/70917/7 "2024-02-19T14:20:39Z")
Here is something you could test… Create a new user by signing into your app. Once you add your PIN, check to see if the user appears in your users table. That is what is not happening for me. Oddly what happens is, a new user appears in Airtable, but not in Glide. But despite that the user can continue the application process, but because the user doesn’t exist in Glide their changes are not saved to a Glide record. Eventually, Airtable sync with Glide and because the record in Airtable doesn’t have updated values, it assumes that it is empty and syncs the empty fields into Glide. ---
**Author:** ![Gabriela\_Tussolini](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gabriela_tussolini/32/70710_2.png) [@Gabriela\_Tussolini](https://community.glideapps.com/u/Gabriela_Tussolini)\ **Post date:** [February 19, 2024, 6:49pm UTC](https://community.glideapps.com/t/values-disappearing/70917/8 "2024-02-19T18:49:00Z")
Has anyone found out about this issue? I noticed that this is happening with me when the action Add Row runs. It creates the row but disappears right after. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [February 20, 2024, 7:50pm UTC](https://community.glideapps.com/t/values-disappearing/70917/9 "2024-02-20T19:50:16Z")
Just making sure I understand here… - You’re adding a new row to the Users table - You start populating the row through onboarding (e.g. filling out a form) - As the user onboards, their corresponding row disappears If you’re connected to Airtable: - New user row gets added to your Airtable base - New user row disappears from the Glide data editor - New user row reappears in Glide when Airtable syncs So it sounds like the common issue is behaviour of the Users table? ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [February 20, 2024, 9:36pm UTC](https://community.glideapps.com/t/values-disappearing/70917/10 "2024-02-20T21:36:30Z")
If you’re connected to Airtable: - User signs up - New user DOES NOT appear in Glide - New user DOES appear in Airtable ---- User goes through onboarding - Airtable syncs record with none of the fields populated back into Glide _It’s like Glide waits for the record to appear in Airtable before recognizing it as a user in Glide. So any progress or changes a user makes is not saved until Glide recognizes the new user (usually after an Airtable sync)_ * * * Also this is a more recent issue: It worked fine before 15/02/24 - since then it has been a consistent issue. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [February 20, 2024, 10:27pm UTC](https://community.glideapps.com/t/values-disappearing/70917/11 "2024-02-20T22:27:55Z")
Thanks @Connor_Finlayson! I’ve escalated this to the team. **Update:** The team’s investigating. Will update this thread when we have more details. 🙏 ---
**Author:** ![Gabriela\_Tussolini](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gabriela_tussolini/32/70710_2.png) [@Gabriela\_Tussolini](https://community.glideapps.com/u/Gabriela_Tussolini)\ **Post date:** [February 21, 2024, 8:50am UTC](https://community.glideapps.com/t/values-disappearing/70917/12 "2024-02-21T08:50:36Z")
Hi Andy, I noticed that I may have a similar problem with Glide tables only. My Add Row works normally to create a new row, and then, seconds later, it disappears from the table (Chat History, in my case). I posted a video on my other post (Chat Openai) if you need it. Cheers ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [February 21, 2024, 2:24pm UTC](https://community.glideapps.com/t/values-disappearing/70917/13 "2024-02-21T14:24:03Z")
@Gabriela_Tussolini - thanks! Linking here for posterity: > [@Chat (+Openai Integration)](https://community.glideapps.com/t/chat-openai-integration/70877/11): > > [glide] Any questions, please let me know! @Mauricio_Gonzalez - Are you using the Add Row action as well? ---
**Author:** ![HouseHippo](https://avatars.discourse-cdn.com/v4/letter/h/6f9a4e/32.png) [@HouseHippo](https://community.glideapps.com/u/HouseHippo)\ **Post date:** [February 22, 2024, 12:20am UTC](https://community.glideapps.com/t/values-disappearing/70917/14 "2024-02-22T00:20:20Z")
Ya no, legit. Major issue with Glide tables. Deleting data at random and super slow. Video here. What is going on?? [![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/3/e396b03f9bcaf1a87dfcfcf8e8030428be8938ef.jpeg "Glide Tables Deleting Data") ](https://www.youtube.com/watch?v=Z_fmrMhW6DQ) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 22, 2024, 1:13am UTC](https://community.glideapps.com/t/values-disappearing/70917/15 "2024-02-22T01:13:01Z")
This is just a shot in the dark, but does anything change if you add RowID columns to those tables? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 22, 2024, 1:16am UTC](https://community.glideapps.com/t/values-disappearing/70917/16 "2024-02-22T01:16:42Z")
Which plan are you on. Is it a legacy free plan or a new free plan? ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [February 22, 2024, 3:18pm UTC](https://community.glideapps.com/t/values-disappearing/70917/17 "2024-02-22T15:18:14Z")
I did this. To test where things were breaking, I added the Row ID as user text to the first screen they land on when they sign up. I did this to see if the user row was actually being created in Glide. When a user signs up, it does appear, however the record cannot be found in Glide user table (searching for the row id or email) ![CleanShot 2024-02-22 at 10.15.19](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/1/e1290ac0de561512e7111c2745939d8b764806fb.jpeg) Again, I think the issue is pretty simple: a user row is not created in Glide on signup (I don’t even think this is in Airtable source specific issue). If edit a user-specifc field, it will all be deleted on refresh. I can replicate this issue with different email addresses and on different browsers. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 22, 2024, 3:41pm UTC](https://community.glideapps.com/t/values-disappearing/70917/18 "2024-02-22T15:41:30Z")
Can you provide a video demonstrating your test? ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [February 22, 2024, 4:38pm UTC](https://community.glideapps.com/t/values-disappearing/70917/19 "2024-02-22T16:38:43Z")
I have provided the video to support, but I can’t in public because there is a lot user data that can be seen in my Glide and Airtable tables. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [February 22, 2024, 5:13pm UTC](https://community.glideapps.com/t/values-disappearing/70917/20 "2024-02-22T17:13:10Z")
> [@Connor\_Finlayson](#): > > I have provided the video to support, but I can’t in public because there is a lot user data that can be seen in my Glide and Airtable tables. Thanks for sending that over. I’ve shared this thread (and a few others) with the team, along with affected app IDs. We have an open ticket and the devs are working on it. Speaking of which… > [@HouseHippo](#): > > Ya no, legit. Major issue with Glide tables. Deleting data at random and super slow. Video here. What is going on?? @HouseHippo - What’s your Team ID and App ID? Your Team ID is in the URL of your Glide dashboard, e.g. `go.glideapps.com/o/your-team-id-here` Your App ID is in the URL of the Glide builder, e.g. `go.glideapps.com/a/your-app-id-here/layout` [Next page](https://community.glideapps.com/t/values-disappearing/70917.md?page=2)