# UX Problem with Magic Link on Mobile **URL:** \ **Category:** Ask for Help\ **Created:** [March 17, 2023, 5:51pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311 "2023-03-17T17:51:10Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [March 17, 2023, 5:51pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/1 "2023-03-17T17:51:10Z")
Hi, I have noticed a severe issue with Glide Login Pin System that costs me a crazy amount of conversions! Here is the problem: 1. Client receives an email to login to their client portal in Glide 2. They client on the link in their mobile phone from Gmail (this opens a tab in Gmail) 3. They add their email on the login screen 4. They get sent the login pin **For them to get the PIN they need to go back to their emails** , which forces them to close the email tab where they are being asked to add the PIN. ![IMG_B5BCE2992345-1](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/8/28622b7d05315740da82d9524a5030a127f7297c.jpeg) As a result, people click on the Done button, but then need to request a new PIN when they realize they get redirected back to the login screen to submit their email. This is not a technical bug but a pretty severe UX bug. What can we do? ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 17, 2023, 6:14pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/2 "2023-03-17T18:14:47Z")
The link in the pin email should open the app and authenticate directly. This is not happening? ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 17, 2023, 6:17pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/3 "2023-03-17T18:17:41Z")
It looks like the `Open app directly` authenticated links are not working. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/6/d601b77df64373727b29b262cadeb8d897958b24.png) This button should authenticate the user automatically. ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [March 17, 2023, 7:12pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/4 "2023-03-17T19:12:17Z")
Is that just on my site or in general? ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 17, 2023, 7:53pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/5 "2023-03-17T19:53:58Z")
We found the bug and have created a fix. This affects all apps. ---
**Author:** ![Connor\_Finlayson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/connor_finlayson/32/79079_2.png) [@Connor\_Finlayson](https://community.glideapps.com/u/Connor_Finlayson)\ **Post date:** [March 17, 2023, 8:42pm UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/6 "2023-03-17T20:42:27Z")
Cool, that fix is not live yet though? Just checking because I still don’t get the button in the email ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 18, 2023, 3:05am UTC](https://community.glideapps.com/t/ux-problem-with-magic-link-on-mobile/59311/7 "2023-03-18T03:05:09Z")
It will be live in a week.