# Users Not Receiving PIN **URL:** \ **Category:** Report a Bug\ **Created:** [June 14, 2024, 8:23pm UTC](https://community.glideapps.com/t/users-not-receiving-pin/74154 "2024-06-14T20:23:04Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Lindo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lindo/32/56359_2.png) [@Lindo](https://community.glideapps.com/u/Lindo)\ **Post date:** [June 14, 2024, 8:23pm UTC](https://community.glideapps.com/t/users-not-receiving-pin/74154/1 "2024-06-14T20:23:04Z")
When users are signing up to my website, they are not receiving a PIN to sign in. Can someone help explain what might be causing this? ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [June 14, 2024, 9:06pm UTC](https://community.glideapps.com/t/users-not-receiving-pin/74154/2 "2024-06-14T21:06:32Z")
Are you on a Maker plan? If so, are the users who aren’t getting the PIN email using a personal email address? Business email addresses aren’t allowed on the Maker plan. You can read more about this [here](https://www.glideapps.com/docs/personal-users). If you have a different plan, the vast majority of the time the user is getting the PIN email, but it was filtered into a spam or promotion folder. Have them search their whole inbox for an email from “[no-reply@auth.appnotify.io](mailto:no-reply@auth.appnotify.io)”. It’s rare, but occasionally a mail server will block a PIN email because it thinks the email is a phishing scam. When this happens, it’s usually when the app name includes suspicious words, like “account”, etc. If they still can’t find the PIN email and you’re not on a Maker plan, you’ll need to provide Glide support with an example email address so they can check the logs. ---
**Author:** ![Lindo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lindo/32/56359_2.png) [@Lindo](https://community.glideapps.com/u/Lindo)\ **Post date:** [June 15, 2024, 3:01am UTC](https://community.glideapps.com/t/users-not-receiving-pin/74154/3 "2024-06-15T03:01:48Z")
Thank you, Marcel! I have a Business plan. It must be filed away or in their ecosystem somewhere then. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [December 12, 2024, 3:02am UTC](https://community.glideapps.com/t/users-not-receiving-pin/74154/4 "2024-12-12T03:02:46Z")
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