# Users having difficulties getting into App **URL:** \ **Category:** Ask for Help\ **Created:** [May 12, 2023, 9:17am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669 "2023-05-12T09:17:12Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 9:17am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/1 "2023-05-12T09:17:12Z")
Dear Community & Support Our users have difficulties using the apps and kept showing this page ![WhatsApp Image 2023-05-12 at 17.12.35](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/c/0c85f21d788f4d1ca95fcd7405b935eb1bc31763.jpeg) What could be the issue? We have checked there’s nothing wrong with the domain name. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 9:26am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/2 "2023-05-12T09:26:43Z")
No issue so far with the domain service provider ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/a/ca0d21edd94c899e01b0f9e3677d1e7cd6d9fdce.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 12, 2023, 9:39am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/3 "2023-05-12T09:39:16Z")
Is this before or after they attempt to sign in? I just tried, and the sign in screen comes up immediately. ![CleanShot 2023-05-12 at 17.38.02](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/7/d7250ae05d056362ccb1b0c935816ad62769919b.png) ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 9:39am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/4 "2023-05-12T09:39:49Z")
Hi Darren. After. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 9:40am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/5 "2023-05-12T09:40:03Z")
[](https://www.youtube.com/watch?v=OHdU3rEz6-0) We didn’t work on the editor today. Out of a sudden it does not load. The Editor still working though. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 12, 2023, 9:46am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/6 "2023-05-12T09:46:01Z")
Okay, that error shown in your first screen shot suggests to me that it might be an issue with the Cloudfront CDN. I’d suggest submitting a support ticket. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 9:47am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/7 "2023-05-12T09:47:38Z")
Noted… Have submitted a ticket and awaiting for their reply. Thanks Darren… ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 9:56am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/8 "2023-05-12T09:56:50Z")
Will it help if i unpublish and then publish again in the Editor? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 12, 2023, 10:00am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/9 "2023-05-12T10:00:41Z")
I don’t really know, but I guess it wouldn’t hurt to try that. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 12, 2023, 11:30am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/10 "2023-05-12T11:30:26Z")
When we used desktop, there’s no issues login in ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/1/81f7803e5da78bb8e52f035f65b361fd22f32fd2.jpeg) Only for mobile phones devices, there’s issue. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 16, 2023, 7:41am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/11 "2023-05-16T07:41:29Z")
Hi Community What can we do if after raising an issue / support ticket to Glide, and still problem persists, and still no reply from Glide team after 5 days? Looking for any help and advise possible. ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [May 16, 2023, 10:49am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/12 "2023-05-16T10:49:02Z")
@SantiagoPerez @George-Glide ---
**Author:** ![George-Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/george-glide/32/22384_2.png) [@George-Glide](https://community.glideapps.com/u/George-Glide)\ **Post date:** [May 16, 2023, 1:12pm UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/13 "2023-05-16T13:12:05Z")
@pepewaio I have found the Support ticket you submitted on May 12th and we replied that same day with a question since we are unable to reproduce the issue when we tested it. Please answer the question in the email thread. Are all your users that can’t get the app to load using the same mobile network? _Hello,_ _I have tested the app on my mobile device, and it loads without any issues. The page, Feed, says “There are no posts for today” but otherwise the 3-bar menu works and show the Feed, Attendance and Sign Out options._ _Are all your users that can’t get the app to load using the same mobile network?_ ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 17, 2023, 4:28am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/14 "2023-05-17T04:28:58Z")
Hi George, Thanks for your reply. All our users are parents who login at different locations. Admin logs in using school wifi. Currently we have at most 300 over users. BUT not all of them login at the same time I myself is having issues on my mobile device… Everytime i open the app on my mobile (IPhone), i need to cross my finder and hope for the best Today we have this issue again ![issue 17 may 2023 SG time](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/6/b6051ba4a09b0ae9c43aebed087e097520dcd2e2.jpeg) ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 17, 2023, 4:56am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/15 "2023-05-17T04:56:39Z")
The video i have submitted is from my mobile, the video that kept looping without able to get in to the Feed page. It becomes blank after 30 secs. [](https://www.youtube.com/watch?v=9Kf8YBjBam4) Video that i have taken on 16 May 1540hrs. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [May 17, 2023, 7:59am UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/16 "2023-05-17T07:59:00Z")
9am ![9am](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/a/ba8c820ee35b1ac0f6d476d7b56b0c31f7fbd71f.jpeg) From our school at 12pm SG Time. ![12pm](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/f/1f29a45e8db30066a88326e3abe7631da7a00a21.jpeg) [![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/9/a95be60fcf5f0671db996bb65faa03fe278f2b5f.jpeg "Access via pad") ](https://www.youtube.com/watch?v=SmH-9dmdCnY) From our other branch at 1345pm ![Issue](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/7/876b0982b032bcbd0b086be64fe0109c2036a20c.jpeg) Our school admin able to access via Desktop, and am i able to via the Editor. but mobile devices access really depends on luck! ![17 May 2023 1610hrs](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/e/1e743980fa6e2203c5dd6a42b40986970640e8d5.jpeg) 17 May 2023 @ 1610hrs ---
**Author:** ![George-Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/george-glide/32/22384_2.png) [@George-Glide](https://community.glideapps.com/u/George-Glide)\ **Post date:** [May 17, 2023, 12:35pm UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/17 "2023-05-17T12:35:45Z")
@pepewaio Please reply on the Ticket you created so all of the information is tied to the ticket in our support system. ---
**Author:** ![George-Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/george-glide/32/22384_2.png) [@George-Glide](https://community.glideapps.com/u/George-Glide)\ **Post date:** [May 17, 2023, 12:36pm UTC](https://community.glideapps.com/t/users-having-difficulties-getting-into-app/61669/18 "2023-05-17T12:36:01Z")