# Users do not receive any PINs from newly created email

**URL:** <https://community.glideapps.com/t/users-do-not-receive-any-pins-from-newly-created-email/76917>\
**Category:** Ask for Help\
**Created:** [October 8, 2024, 10:05am UTC](https://community.glideapps.com/t/users-do-not-receive-any-pins-from-newly-created-email/76917 "2024-10-08T10:05:08Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\
**Post date:** [October 9, 2024, 3:14am UTC](https://community.glideapps.com/t/users-do-not-receive-any-pins-from-newly-created-email/76917/12 "2024-10-09T03:14:12Z")

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There was an issue with notification emails earlier today that has since been resolved.

@anht if you’re still not receiving PIN emails, please open a ticket with our team via live chat in the builder. 🙂

> [@On a paid plan? Use Support chat in the Glide builder](https://community.glideapps.com/t/on-a-paid-plan-use-support-chat-in-the-glide-builder/75927):
>
> If you’re on a paid Glide plan, the best way to get help is by reaching out to our support team directly from the Glide dashboard and builder. Use the messenger (powered by Intercom) to ask for assistance, report platform issues, or share your feedback while you’re working on your Glide apps. [Opening a support chat] Remember: While the Glide community is a great place to find guidance and advice for building Glide apps, it’s not the place to get help with account-specific issues like billing…

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_[View the full topic](https://community.glideapps.com/t/users-do-not-receive-any-pins-from-newly-created-email/76917)._