# Users couldn't login into our app for 15 min

**URL:** <https://community.glideapps.com/t/users-couldnt-login-into-our-app-for-15-min/83605>\
**Category:** Report a Bug\
**Created:** [August 1, 2025, 10:02am UTC](https://community.glideapps.com/t/users-couldnt-login-into-our-app-for-15-min/83605 "2025-08-01T10:02:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Celine](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/celine/32/90904_2.png) [@Celine](https://community.glideapps.com/u/Celine)\
**Post date:** [August 1, 2025, 10:02am UTC](https://community.glideapps.com/t/users-couldnt-login-into-our-app-for-15-min/83605/1 "2025-08-01T10:02:42Z")

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We have an app which was in Public mode, with a login. Initial users managed to log in without issue, but then at some point (At 2:40 PM SG time on July 1st), suddenly no new users could log in to our app for about 15 min (at least 4 people couldn’t login). We were on a Business Plan. The users were getting this message: ”This email address does not have access to this application. Please try another”. Since our business is a game, this created a very bad experience for the players. What could have happened? How can we prevent it from happening again?

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [August 1, 2025, 11:40am UTC](https://community.glideapps.com/t/users-couldnt-login-into-our-app-for-15-min/83605/2 "2025-08-01T11:40:54Z")

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It could have been a downtime. Make sure to verify if it happens again.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 2, 2025, 2:06am UTC](https://community.glideapps.com/t/users-couldnt-login-into-our-app-for-15-min/83605/3 "2025-08-02T02:06:06Z")

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Have you hit the 30 users limit for the business plan? I assume you turned on unlimited usage for that team?

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [January 29, 2026, 2:07am UTC](https://community.glideapps.com/t/users-couldnt-login-into-our-app-for-15-min/83605/4 "2026-01-29T02:07:07Z")

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