# Users cannot login **URL:** \ **Category:** Ask for Help\ **Created:** [August 21, 2023, 10:07am UTC](https://community.glideapps.com/t/users-cannot-login/65242 "2023-08-21T10:07:08Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Thuy\_Au](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thuy_au/32/63133_2.png) [@Thuy\_Au](https://community.glideapps.com/u/Thuy_Au)\ **Post date:** [August 21, 2023, 10:07am UTC](https://community.glideapps.com/t/users-cannot-login/65242/1 "2023-08-21T10:07:08Z")
Hi, My users cannot login. On the login page it states they do not have access even though the day prior everything was working fine and there have not been any changes. I have been using the app for a long time and have not come across this issue. Any suggestions for how to fix? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [August 21, 2023, 4:55pm UTC](https://community.glideapps.com/t/users-cannot-login/65242/2 "2023-08-21T16:55:22Z")
Please share screenshots of your privacy settings. ---
**Author:** ![Thuy\_Au](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thuy_au/32/63133_2.png) [@Thuy\_Au](https://community.glideapps.com/u/Thuy_Au)\ **Post date:** [October 5, 2023, 10:16pm UTC](https://community.glideapps.com/t/users-cannot-login/65242/3 "2023-10-05T22:16:50Z")
Hi Please find images of the privacy settings and the screen my users get. the data goes back to the attached screen shot that shows where the email list is to allow users to use. ![image.png](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/e/4eb6c07ce99a8a98e9255c7d4b750623401572f7.jpeg) ![image.png](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/d/6d3c5ac595cb7456f8aa0b9e0ae3c6f4db2667d4.png) ![386468714_283517347899826_2741868759225789139_n.jpg](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/e/0e95efb5510948f9bb3ed05392e90519ad861208.jpeg) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 5, 2023, 11:56pm UTC](https://community.glideapps.com/t/users-cannot-login/65242/4 "2023-10-05T23:56:00Z")
Thank you for providing the screenshot, but it seems there’s a misunderstanding here. For privacy reasons, it would be helpful to see the settings in the Privacy section, as requested by Darren. Please upload a screenshot from that section when you have a chance, so we can best understand the full context of the issue. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [October 6, 2023, 2:07am UTC](https://community.glideapps.com/t/users-cannot-login/65242/5 "2023-10-06T02:07:41Z")
The screen shot you shared is the Users & Authentication settings. That is not what I asked for. I asked to see your Privacy settings: ![CleanShot 2023-10-06 at 10.04.48@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/9/a99032ca9071d4577e8fdb1bb56305229565cc30.jpeg) ---
**Author:** ![Nilgul\_Bozkurt](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nilgul_bozkurt/32/35023_2.png) [@Nilgul\_Bozkurt](https://community.glideapps.com/u/Nilgul_Bozkurt)\ **Post date:** [October 6, 2023, 9:08am UTC](https://community.glideapps.com/t/users-cannot-login/65242/6 "2023-10-06T09:08:16Z")
Hello, I am having the same problem. I added the screenshot. My users with different domain names cannot log in. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/d/bd800e9de2a26bd47ed5ce7c119cb8973be93c26.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [October 6, 2023, 11:13am UTC](https://community.glideapps.com/t/users-cannot-login/65242/7 "2023-10-06T11:13:16Z")
Have the users that can’t login been added to your Users table? ---
**Author:** ![Nilgul\_Bozkurt](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nilgul_bozkurt/32/35023_2.png) [@Nilgul\_Bozkurt](https://community.glideapps.com/u/Nilgul_Bozkurt)\ **Post date:** [October 6, 2023, 11:30am UTC](https://community.glideapps.com/t/users-cannot-login/65242/8 "2023-10-06T11:30:43Z")
yes they are attached 6 Eki 2023 Cum 14:23 tarihinde Darren Murphy via Glide Community \<[notifications@glideapps.discoursemail.com](mailto:notifications@glideapps.discoursemail.com)\> şunu yazdı: ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 6, 2023, 11:43pm UTC](https://community.glideapps.com/t/users-cannot-login/65242/9 "2023-10-06T23:43:37Z")
Please submit a support ticket. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: