# Users cannot log in with own domain name **URL:** \ **Category:** Ask for Help\ **Created:** [July 31, 2024, 10:59pm UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327 "2024-07-31T22:59:47Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [July 31, 2024, 10:59pm UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/1 "2024-07-31T22:59:47Z")
Hello! My users cannot log in with any other domain then [gmail.com](http://gmail.com) or like that. They mostly have all their own domain name and their own E-Mail Adress. Can someone help me? I also added a few pictures. ![Bildschirmfoto 2024-08-01 um 00.53.15](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/6/86412d5b7f46b8cf4ceba604ab0665aaafdfc350.jpeg) As you can see the first two email addresses are ending with the google ones. But the last one is ending with an own domain. The first two are working perfectly fine. The last won’t work. There appears the message, that the email address doesnt have the needed rights to access the app. I also tested all other features like “Allowed email domains” but there was the same issue. I am not able to pay 60$ per month now that’s why I cannot send a ticket. ![Bildschirmfoto 2024-08-01 um 00.52.30.PNG](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/d/2d421c720d2b8c56d63a9ee4e54d6fb3dee97885.jpeg) I hope someone can help me! Thanks! Philipp ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [July 31, 2024, 11:22pm UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/2 "2024-07-31T23:22:37Z")
Hi Phillip, You are on a Free Plan of Glide. It only allows users with Personal Emails to login like Gmail, Yahoo, Hotmail etc. Users with business emails cannot sign in. > **[Personal Users | Glide Docs](https://www.glideapps.com/docs/personal-users)** > > Personal and educational domains that qualify as personal app users. ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [July 31, 2024, 11:58pm UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/3 "2024-07-31T23:58:22Z")
Ah, thanks! Does it work with the “Makers”-plan? ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [August 1, 2024, 12:00am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/4 "2024-08-01T00:00:20Z")
Maker plan also allows only Personal Users. ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [August 1, 2024, 12:02am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/5 "2024-08-01T00:02:53Z")
That means? The Maker-plan doesn’t support either? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [August 1, 2024, 12:22am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/6 "2024-08-01T00:22:58Z")
No. If you look at the link to the document that was shared above, it states that both Free and Maker plans only allow Personal users. The pricing page also states the same. ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [August 1, 2024, 12:28am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/7 "2024-08-01T00:28:12Z")
However, Maker Plan allows for unlimited users which is a great deal. ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [August 1, 2024, 12:41am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/8 "2024-08-01T00:41:00Z")
Okay thanks! Is there a way the people can sign in without email address to pass this? ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [August 1, 2024, 12:45am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/9 "2024-08-01T00:45:37Z")
And is there a way to delete users to stay under the 10 as long as I am not subscribing? When I have the subscription it’s not a question, I know. But now as long as I am developing it’s really helpful if there would be a way! Thanks a lot ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [August 1, 2024, 12:54am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/10 "2024-08-01T00:54:59Z")
> [@Philipp\_Pauli](#): > > Is there a way the people can sign in without email address to pass this If there was a way around it, then that wouldn’t make for a very good plan restriction and incentive to upgrade. To maintain connection to a specific user, they have to sign in with an email. > [@Philipp\_Pauli](#): > > is there a way to delete users to stay under the 10 User limits will reset at the end of the month or the end of a billing cycle. The user count is the number of unique users within a month. ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [August 1, 2024, 12:56am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/11 "2024-08-01T00:56:17Z")
Ah, I understand, so I can get 10 users each month? Like 120 in a year? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 1, 2024, 12:58am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/12 "2024-08-01T00:58:11Z")
No, it doesn’t stack up. You only ever get 10 unique users within a month. ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [August 1, 2024, 1:00am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/13 "2024-08-01T01:00:32Z")
Okay, and all my users disappear after a month? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 1, 2024, 1:02am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/14 "2024-08-01T01:02:13Z")
They don’t disappear. What we mean is the count resets at the start of the month. Say [a@example.com](mailto:a@example.com) and [b@example.com](mailto:b@example.com) log in for July, your count is 2, but then on August 1 that count resets to 0. In August, only [a@example.com](mailto:a@example.com) logs in, then your count is 1. Your count can never exceed 10 within a month. ---
**Author:** ![Philipp\_Pauli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/philipp_pauli/32/78218_2.png) [@Philipp\_Pauli](https://community.glideapps.com/u/Philipp_Pauli)\ **Post date:** [August 1, 2024, 1:03am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/15 "2024-08-01T01:03:47Z")
And can I delete users if I need place for a new user within a month? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 1, 2024, 1:33am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/16 "2024-08-01T01:33:38Z")
No, you can’t. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [August 8, 2024, 1:34am UTC](https://community.glideapps.com/t/users-cannot-log-in-with-own-domain-name/75327/17 "2024-08-08T01:34:19Z")
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