# Users cannot access app

**URL:** <https://community.glideapps.com/t/users-cannot-access-app/20468>\
**Category:** Report a Bug\
**Created:** [December 29, 2020, 9:07pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468 "2020-12-29T21:07:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Force\_User](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/force_user/32/18932_2.png) [@Force\_User](https://community.glideapps.com/u/Force_User)\
**Post date:** [December 29, 2020, 9:07pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468/1 "2020-12-29T21:07:05Z")

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My app’s URL: [rhbsbb.glideapps.io](http://rhbsbb.glideapps.io)

My users cannot sign on to my pro app. I also cannot sign on to my pro app from my phone. I can access it through the platform, but I cannot access it as a user.

Please advise.

Thanks

 ![Screenshot_20201229-160154_Chrome](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/8/28a842a6dbccc541daedb3fff6abbf23c1f17cfd.jpeg)

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [December 29, 2020, 9:20pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468/2 "2020-12-29T21:20:29Z")

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The link isn’t working. What privacy setting are you using for your app? Public with Email, or Private with Email?

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<div class="post-metadata">

**Author:** ![Force\_User](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/force_user/32/18932_2.png) [@Force\_User](https://community.glideapps.com/u/Force_User)\
**Post date:** [December 29, 2020, 9:22pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468/3 "2020-12-29T21:22:05Z")

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Privacy is Limit access by email

URL is [https://rhhsbb.glideapp.io/](https://rhhsbb.glideapp.io/)

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [December 29, 2020, 9:34pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468/4 "2020-12-29T21:34:48Z")

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Is there any chance that you are not pointing to the correct sheet with the emails? If you are, is there a chance that you currently have Row Owners enabled on that sheet? I’m not sure how Glide works with a private sign in when the associated sheet has row owners enabled.

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<div class="post-metadata">

**Author:** ![Force\_User](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/force_user/32/18932_2.png) [@Force\_User](https://community.glideapps.com/u/Force_User)\
**Post date:** [December 29, 2020, 9:43pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468/5 "2020-12-29T21:43:52Z")

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I’m not familiar with row owners. How would I check for that?

I am also having trouble confirming my user sheet. It was working and then it wasn’t.

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<div class="post-metadata">

**Author:** ![Force\_User](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/force_user/32/18932_2.png) [@Force\_User](https://community.glideapps.com/u/Force_User)\
**Post date:** [December 29, 2020, 9:50pm UTC](https://community.glideapps.com/t/users-cannot-access-app/20468/6 "2020-12-29T21:50:57Z")

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Okay. I’m dumb.

SETTINGS, PRIVACY, I had the wrong sheet selected.

All is well.

Thanks for your time, Jeff–Dave