# Users can’t access to the app **URL:** \ **Category:** Report a Bug\ **Created:** [August 26, 2023, 2:27pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418 "2023-08-26T14:27:53Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![elvirabtny](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elvirabtny/32/23719_2.png) [@elvirabtny](https://community.glideapps.com/u/elvirabtny)\ **Post date:** [August 26, 2023, 2:27pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/1 "2023-08-26T14:27:53Z")
Hi gliders, Icreated a menu restaurant app that customers can have access thanks to a QR code. The very first restaurant ready to use the app wanted to try its online menu last night but, every customers of the restaurant can’t access to the webapp. Once customer scan the QR code, there is a white page. They can’t even see the “made by glide” loader so they can’t see the menu. 😰 Unfortunately, I can’t share a screenshoot. But when I tried and I could access the menu scanning the QR code… > **[Yammi](https://yammi-app.glide.page/dl/d0a5f4/s/39097c/r/QtGIS13RTASFtiDdMXrGpg)** I need help urgently! Please 🙏🏽 ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [August 26, 2023, 2:31pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/2 "2023-08-26T14:31:17Z")
Can you share either the URL for the App or the QR code image, so that we can try it? ---
**Author:** ![elvirabtny](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elvirabtny/32/23719_2.png) [@elvirabtny](https://community.glideapps.com/u/elvirabtny)\ **Post date:** [August 26, 2023, 2:54pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/3 "2023-08-26T14:54:52Z")
I added the link on the post ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [August 26, 2023, 3:03pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/4 "2023-08-26T15:03:46Z")
That works okay for me both on mobile and desktop. But you said that you were sharing the App via a QR Code. It’s possible that the QR Code is directing users elsewhere. Are you able to share the code, or a screenshot of it? How did you generate the code? ---
**Author:** ![elvirabtny](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elvirabtny/32/23719_2.png) [@elvirabtny](https://community.glideapps.com/u/elvirabtny)\ **Post date:** [August 26, 2023, 4:55pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/5 "2023-08-26T16:55:36Z")
Ok ! It’s the same link, i checked it many times. As a matter of fact, this problem of connection is happening with other app i created, even not using a QR Code. It seems to happen when I add the app’ icon on my phone home page ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 26, 2023, 11:44pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/6 "2023-08-26T23:44:58Z")
> [@elvirabtny](#): > > It seems to happen when I add the app’ icon on my phone home page So do you mean the URL is not accessible if you “install it”? I can also access your original link normally. ---
**Author:** ![elvirabtny](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elvirabtny/32/23719_2.png) [@elvirabtny](https://community.glideapps.com/u/elvirabtny)\ **Post date:** [September 4, 2023, 11:27pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/7 "2023-09-04T23:27:40Z")
The URL is accessible. But when I click on the app’s icon, the app is supposed to load but there is a a white screen and I have to repeat the operation several times ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 4, 2023, 11:59pm UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/8 "2023-09-04T23:59:23Z")
Unfortunately I can’t reproduce that behaviour. I installed your app on iOS and can load the installed app normally. ![IMG_6A5CA4569F86-1](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/8/28f3464094609b5e6fcda1db64adef897161a664.jpeg) What specific type of devices did your clients experience the supposed bug? ---
**Author:** ![elvirabtny](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elvirabtny/32/23719_2.png) [@elvirabtny](https://community.glideapps.com/u/elvirabtny)\ **Post date:** [September 5, 2023, 12:24am UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/9 "2023-09-05T00:24:09Z")
iPhone 14. But I’m facing the same loading issue with my Phone (iPhone 11) ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [September 5, 2023, 12:53am UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/10 "2023-09-05T00:53:24Z")
Did you add it to your Home Screen, then change the link? ---
**Author:** ![elvirabtny](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elvirabtny/32/23719_2.png) [@elvirabtny](https://community.glideapps.com/u/elvirabtny)\ **Post date:** [September 5, 2023, 1:36am UTC](https://community.glideapps.com/t/users-can-t-access-to-the-app/65418/11 "2023-09-05T01:36:21Z")
No ! I added the icon to the Home Screen well after. I have the same issue with every apps I create. Once I publish an app, I’m not changing the link.