# User profile error **URL:** \ **Category:** Ask for Help\ **Created:** [January 18, 2022, 12:23pm UTC](https://community.glideapps.com/t/user-profile-error/37344 "2022-01-18T12:23:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 12:23pm UTC](https://community.glideapps.com/t/user-profile-error/37344/1 "2022-01-18T12:23:50Z")
I am logging in to the app as a new user, but my email is not promptly showing up on the USER SHEET. It is showing up after 15 minutes. It has never happened before. Because of that, my entire app is not functioning properly. The forms that I am filling are not being shown on the sheet as well. Please help its urgent. ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [January 18, 2022, 1:01pm UTC](https://community.glideapps.com/t/user-profile-error/37344/2 "2022-01-18T13:01:02Z")
I have the same issue with my apps… ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 1:09pm UTC](https://community.glideapps.com/t/user-profile-error/37344/3 "2022-01-18T13:09:48Z")
@ThinhDinh @Robert_Petitto @Darren_Murphy @JackVaughan Please look into this. I think it is an issue from glides backend as it has never happened before. ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [January 18, 2022, 1:17pm UTC](https://community.glideapps.com/t/user-profile-error/37344/4 "2022-01-18T13:17:14Z")
I don’t have access to Glide’s backend…I’m an expert, not a Glide engineer. ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [January 18, 2022, 1:18pm UTC](https://community.glideapps.com/t/user-profile-error/37344/5 "2022-01-18T13:18:45Z")
Might be related to another issue a client of mine was experiencing yesterday where after signing in 15-30 user rows were being created. Something is awry. @Mark @SantiagoPerez ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 1:26pm UTC](https://community.glideapps.com/t/user-profile-error/37344/6 "2022-01-18T13:26:41Z")
Exactly. Multiple user rows are being created. ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 1:28pm UTC](https://community.glideapps.com/t/user-profile-error/37344/7 "2022-01-18T13:28:26Z")
@Robert_Petitto Can you please tag someone from Glide engineering team? I have to deliver an app but with this issue, I can’t deliver it to them ☹ ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [January 18, 2022, 1:31pm UTC](https://community.glideapps.com/t/user-profile-error/37344/8 "2022-01-18T13:31:24Z")
I already submitted a helpdesk ticket last night. ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 1:33pm UTC](https://community.glideapps.com/t/user-profile-error/37344/9 "2022-01-18T13:33:59Z")
Feeling a little relaxed as I thought it is just me who is facing this issue. ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [January 18, 2022, 2:03pm UTC](https://community.glideapps.com/t/user-profile-error/37344/10 "2022-01-18T14:03:43Z")
On Twitter the Glide team said they are now actively investigating. Also, my issues are going away… FYI, some servers were down around the world, especially in Europe. Some headlines in the news. Maybe related? ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [January 18, 2022, 2:14pm UTC](https://community.glideapps.com/t/user-profile-error/37344/11 "2022-01-18T14:14:32Z")
@Robert_Petitto et al, There is s fix coming up for this in the next few days. We’ll let you know when is up and running. ---
**Author:** ![Eric\_Penn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eric_penn/32/73888_2.png) [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)\ **Post date:** [January 18, 2022, 2:34pm UTC](https://community.glideapps.com/t/user-profile-error/37344/12 "2022-01-18T14:34:24Z")
I understand that Glide does (and always has) updated Glide during the day time. I beg of you, please stop updating Glide on Monday mornings. You’re killing me. Eric ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 2:37pm UTC](https://community.glideapps.com/t/user-profile-error/37344/13 "2022-01-18T14:37:39Z")
Can you please share the link to this tweet? ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 2:38pm UTC](https://community.glideapps.com/t/user-profile-error/37344/14 "2022-01-18T14:38:09Z")
> [@SantiagoPerez](#): > > There is s fix coming up for this in the next few days. We’ll let you know when is up and running. Can you please give an estimated timeline of when this error will be fixed? ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [January 18, 2022, 2:37pm UTC](https://community.glideapps.com/t/user-profile-error/37344/15 "2022-01-18T14:37:41Z")
Oof…a few days? Okay. Thanks! ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 2:39pm UTC](https://community.glideapps.com/t/user-profile-error/37344/16 "2022-01-18T14:39:15Z")
Hope my client understands that. Can someone share an official update on this from Glide so I can show it to my client ☹ ---
**Author:** ![Eric\_Penn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eric_penn/32/73888_2.png) [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)\ **Post date:** [January 18, 2022, 3:08pm UTC](https://community.glideapps.com/t/user-profile-error/37344/17 "2022-01-18T15:08:27Z")
Not exactly what you’re looking for but you could subscribe here for updates. > **[Glide Status](https://status.glideapps.com/)** > > Glide's status page provides information on the current status and incident history of Glide. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [January 18, 2022, 3:41pm UTC](https://community.glideapps.com/t/user-profile-error/37344/18 "2022-01-18T15:41:50Z")
Hey everyone, A fix is on its way. It should take about 2 hours or so. Please, report back and let us know. ---
**Author:** ![Katelyn\_Alberts](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/katelyn_alberts/32/44421_2.png) [@Katelyn\_Alberts](https://community.glideapps.com/u/Katelyn_Alberts)\ **Post date:** [January 18, 2022, 3:47pm UTC](https://community.glideapps.com/t/user-profile-error/37344/19 "2022-01-18T15:47:22Z")
Is this issue relating to all signup/login entry information? My users are having issue uploading their profile photos. If this is a separate issue, I can report elsewhere. If its related , I can just tell them to wait a bit. THANKS. ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [January 18, 2022, 3:49pm UTC](https://community.glideapps.com/t/user-profile-error/37344/20 "2022-01-18T15:49:21Z")
This is the same issue. You can tell them to wait for 2 hours or so as the fix is on its way. [Next page](https://community.glideapps.com/t/user-profile-error/37344.md?page=2)