# User onboarding not working

**URL:** https://community.glideapps.com/t/user-onboarding-not-working/61773
**Category:** Ask for Help
**Created:** [May 15, 2023, 10:40am UTC](https://community.glideapps.com/t/user-onboarding-not-working/61773 "2023-05-15T10:40:16Z")
**Posts on this page:** 1
**Showing post:** 21

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [May 18, 2023, 11:31pm UTC](https://community.glideapps.com/t/user-onboarding-not-working/61773/21 "2023-05-18T23:31:52Z")

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If it’s possible, please submit a ticket.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

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_[View the full topic](https://community.glideapps.com/t/user-onboarding-not-working/61773)._