# User not recognised after login

**URL:** <https://community.glideapps.com/t/user-not-recognised-after-login/38375>\
**Category:** Ask for Help\
**Created:** [February 11, 2022, 10:29am UTC](https://community.glideapps.com/t/user-not-recognised-after-login/38375 "2022-02-11T10:29:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Pascal\_Drim](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pascal_drim/32/38851_2.png) [@Pascal\_Drim](https://community.glideapps.com/u/Pascal_Drim)\
**Post date:** [February 11, 2022, 10:29am UTC](https://community.glideapps.com/t/user-not-recognised-after-login/38375/1 "2022-02-11T10:29:32Z")

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Hello Glide community  
I am using the pro app with privacy setting as follow:

- public with email
- collecting real user email  
For some reason, when signing-in, I am not recognised as an existing user profile, although my email is in the list.  
Instead, I am recognised as [immune-bikes-129@anonymous.appuser.io](mailto:immune-bikes-129@anonymous.appuser.io)  
and therefore can not access user specific profile information  
Can someone please help? I can not seem to make it work  
Thanks

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [February 11, 2022, 10:38am UTC](https://community.glideapps.com/t/user-not-recognised-after-login/38375/2 "2022-02-11T10:38:40Z")

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If you had previously signed in using that email address with email anonymisation enabled, then there could still be some internal mapping to the anonymous email.

You could try using the [Delete User Data](https://docs.glideapps.com/all/topics/security-and-user-data/delete-user-data) function to remove that, and then try again.

 ![Screen Shot 2022-02-11 at 6.35.58 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/8/d8a146f3a4eba7172e19e543ef45c639090fc4b6.png)

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**Author:** ![Pascal\_Drim](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pascal_drim/32/38851_2.png) [@Pascal\_Drim](https://community.glideapps.com/u/Pascal_Drim)\
**Post date:** [February 11, 2022, 1:47pm UTC](https://community.glideapps.com/t/user-not-recognised-after-login/38375/3 "2022-02-11T13:47:52Z")

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Hi Darren  
just did this and it works perfectly now!  
Thanks for your help!

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [February 12, 2022, 1:47pm UTC](https://community.glideapps.com/t/user-not-recognised-after-login/38375/4 "2022-02-12T13:47:58Z")

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