# User not granted access to glide app

**URL:** https://community.glideapps.com/t/user-not-granted-access-to-glide-app/73512
**Category:** Ask for Help
**Created:** [May 20, 2024, 6:25pm UTC](https://community.glideapps.com/t/user-not-granted-access-to-glide-app/73512 "2024-05-20T18:25:36Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Jason\_Charvet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_charvet/32/65497_2.png) [@Jason\_Charvet](https://community.glideapps.com/u/Jason_Charvet)
#### Post date: [May 20, 2024, 6:25pm UTC](https://community.glideapps.com/t/user-not-granted-access-to-glide-app/73512/1 "2024-05-20T18:25:36Z")

</div>

Some users do not receive the invite email that we manually send. We can only send it once, so we send a general login link instead, but when they try to login, they receive a message that their email does not have access to the app, even though that email is in the Users table.

This happens about 10-20% of the time for new users.  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/1/4158164624e70ccaa48babb78d4fdc2803079b37.png)

---

<div class="post-metadata">

### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 20, 2024, 7:00pm UTC](https://community.glideapps.com/t/user-not-granted-access-to-glide-app/73512/2 "2024-05-20T19:00:03Z")

</div>

Are you on a Free or Maker plan? Are your users trying to sign in with business email addresses? Those plans only allow for personal users using personal email addresses.

---

<div class="post-metadata">

### Author: ![Jason\_Charvet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_charvet/32/65497_2.png) [@Jason\_Charvet](https://community.glideapps.com/u/Jason_Charvet)
#### Post date: [May 20, 2024, 8:03pm UTC](https://community.glideapps.com/t/user-not-granted-access-to-glide-app/73512/3 "2024-05-20T20:03:54Z")

</div>

Ahh yes I am on a Maker Plan, and it seems that this email address is a “business” email address. Thank you for the clarification.

---

<div class="post-metadata">

### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [May 27, 2024, 8:04pm UTC](https://community.glideapps.com/t/user-not-granted-access-to-glide-app/73512/4 "2024-05-27T20:04:53Z")

</div>

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.