# User email address unable to access app
**URL:** https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868
**Category:** Report a Bug
**Created:** [June 4, 2024, 6:02pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868 "2024-06-04T18:02:47Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@katyb](https://community.glideapps.com/u/katyb)
#### Post date: [June 4, 2024, 6:02pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/1 "2024-06-04T18:02:47Z")
_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_
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**Team ID:**
EudYjwD4szaoaXqtT2rd
**App ID:**
8axvjQkDIzsZbKGKLCG5
**Description**
Users who should be able to log on, ie their email address should grant them access and/or admin capacity, are not able to log on
**How to replicate**
When the user enters their email address, they receive the following error message:
“The email address doesn’t have access to this app. Please try another.”
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### Author:  [@kyleheney](https://community.glideapps.com/u/kyleheney)
#### Post date: [June 4, 2024, 7:18pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/2 "2024-06-04T19:18:57Z")
Is this app using the Free or Maker plan? These plans only allow users with personal email addresses like Gmail or education addresses to sign in. Users using custom domains or business domains are not allowed to sign in on these plans. You can learn more about Personal Users in the [docs](https://www.glideapps.com/docs/essentials/users/personal-users).
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### Author:  [@katyb](https://community.glideapps.com/u/katyb)
#### Post date: [June 4, 2024, 7:31pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/3 "2024-06-04T19:31:07Z")
Thank you for the response. It is a free nonprofit plan, but we have had no trouble with users from other orgs with similar email addresses signing in!
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### Author:  [@kyleheney](https://community.glideapps.com/u/kyleheney)
#### Post date: [June 4, 2024, 7:34pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/4 "2024-06-04T19:34:48Z")
Hi @katyb — if this is a free plan, you are limited to 10 personal users.
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### Author:  [@katyb](https://community.glideapps.com/u/katyb)
#### Post date: [June 4, 2024, 8:00pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/5 "2024-06-04T20:00:31Z")
Actually, this is my mistake! We are on a Maker Plan.
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### Author:  [@kyleheney](https://community.glideapps.com/u/kyleheney)
#### Post date: [June 4, 2024, 9:16pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/6 "2024-06-04T21:16:31Z")
Have you tried this email address in the Validator tool? [https://personal-user-validator.glide.page/](https://personal-user-validator.glide.page/)
If you think this address should be flagged as personal, you can submit a request through this form and it will be reviewed by the Glide team.
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### Author:  [@katyb](https://community.glideapps.com/u/katyb)
#### Post date: [June 4, 2024, 11:38pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/7 "2024-06-04T23:38:57Z")
Thank you @kyleheney ! This may be it. I’m working with a number of nonprofits who don’t show up as validated.
Do you know how long the validation process takes, or whether they’ll email me when the addresses are validated?
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [June 5, 2024, 12:16am UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/8 "2024-06-05T00:16:57Z")
> [@katyb](#):
>
> Do you know how long the validation process takes, or whether they’ll email me when the addresses are validated?
@NoCodeAndy Do you have any info on this? Thank you.
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### Author:  [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)
#### Post date: [June 5, 2024, 3:36pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/9 "2024-06-05T15:36:39Z")
Thanks for the tag, @ThinhDinh!
@katyb - Sending you a DM.
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### Author:  [@Gee](https://community.glideapps.com/u/Gee)
#### Post date: [July 12, 2024, 10:11am UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/10 "2024-07-12T10:11:33Z")
I would recommend that you consider changing this behavior. I’m new to Glide and was planning to introduce my company’s product team to this product. I added everyone’s email to the user table hoping I could share a dashboard with them and brainstorm ways we can leverage this in our platform. We all have business emails and no one on the team can access this. Bad experience is the first impression they have now 😢
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### Author:  [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)
#### Post date: [July 12, 2024, 2:13pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/11 "2024-07-12T14:13:40Z")
> [@Gee](#):
>
> I’m new to Glide and was planning to introduce my company’s product team to this product. I added everyone’s email to the user table hoping I could share a dashboard with them and brainstorm ways we can leverage this in our platform. We all have business emails and no one on the team can access this.
We have a 30 day free trial on Team and Business plans for this exact reason. 🙂
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [January 8, 2025, 2:14pm UTC](https://community.glideapps.com/t/user-email-address-unable-to-access-app/73868/12 "2025-01-08T14:14:36Z")
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