# User Denied **URL:** \ **Category:** Report a Bug\ **Created:** [February 19, 2021, 9:26am UTC](https://community.glideapps.com/t/user-denied/23086 "2021-02-19T09:26:08Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![NOBA\_Ventures](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/noba_ventures/32/14991_2.png) [@NOBA\_Ventures](https://community.glideapps.com/u/NOBA_Ventures)\ **Post date:** [February 19, 2021, 9:26am UTC](https://community.glideapps.com/t/user-denied/23086/1 "2021-02-19T09:26:08Z")
Hello! We have a “public with email” app and one user is being denied access after her first use. At her first attempt everything went right, she navigated through the app, and now as she tries to log in again a message shows up saying “The email address doesn’t have access to this app. Please try another.”. Any idea why this is happening? I can only think that it’s because she is trying to log in from an incognito tab… ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 19, 2021, 12:45pm UTC](https://community.glideapps.com/t/user-denied/23086/2 "2021-02-19T12:45:05Z")
One of my users had this problem shortly after last nights [outage](https://community.glideapps.com/t/glide-outage-tracking-thread/23025). Restarting the app resolved it for him. Perhaps that might also work for your user? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 19, 2021, 1:02pm UTC](https://community.glideapps.com/t/user-denied/23086/3 "2021-02-19T13:02:27Z")
I have also seen this when a user is not connected to the internet. Would seem obvious, but do make sure they have an internet connection.