# User can't login using google account

**URL:** <https://community.glideapps.com/t/user-cant-login-using-google-account/18505>\
**Category:** Report a Bug\
**Created:** [November 16, 2020, 7:48pm UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505 "2020-11-16T19:48:06Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Karlis\_Kivlenieks](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/karlis_kivlenieks/32/16610_2.png) [@Karlis\_Kivlenieks](https://community.glideapps.com/u/Karlis_Kivlenieks)\
**Post date:** [November 16, 2020, 7:48pm UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/1 "2020-11-16T19:48:06Z")

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Yesterday I created my first public app (on the free version). Recently I got a message that a person can’t log in using her Google acc when on the Welcome screen she presses Login with Google acc and then the app shows: “Loading made with Glide”.

Checked log in data on excel, the app doesn’t show that she be logged in.  
What could be the problem?

Note: Just received a message from someone else, at everything works for him.

Any ideas what is the issue here?

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**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\
**Post date:** [November 16, 2020, 9:27pm UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/2 "2020-11-16T21:27:05Z")

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I know the loading screen you’re getting, but that shouldn’t be there for more than a couple seconds.

Could you give me your app link and possibly a video?

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**Author:** ![Karlis\_Kivlenieks](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/karlis_kivlenieks/32/16610_2.png) [@Karlis\_Kivlenieks](https://community.glideapps.com/u/Karlis_Kivlenieks)\
**Post date:** [November 16, 2020, 9:42pm UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/3 "2020-11-16T21:42:23Z")

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Yes, I know that it shouldn’t be there for long. For now, it’s only 1 person who has had this problem, but I want to know what I can do so other people would not experience this in the future.

Link to the app: [https://sbimatchmaking.glideapp.io/](https://sbimatchmaking.glideapp.io/)  
It’s not in English, but it shouldn’t be any problem to sign up.

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**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\
**Post date:** [November 16, 2020, 9:44pm UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/4 "2020-11-16T21:44:18Z")

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Odd, it’s not happening to me  
😭 But now you have my email

Anyways, did your user try to reproduce that error? Could you ask your user to try again?

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**Author:** ![Karlis\_Kivlenieks](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/karlis_kivlenieks/32/16610_2.png) [@Karlis\_Kivlenieks](https://community.glideapps.com/u/Karlis_Kivlenieks)\
**Post date:** [November 16, 2020, 9:46pm UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/5 "2020-11-16T21:46:09Z")

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Yes, from her I understood that she tried it more than once. I will ask her to try again tomorrow.

If needed, I will delete your login data.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [November 17, 2020, 12:14am UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/6 "2020-11-17T00:14:07Z")

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Hi Karlis, I tried logging in with a Google account and it works well for me ([ariesarsenal@gmail.com](mailto:ariesarsenal@gmail.com)).

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**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\
**Post date:** [November 17, 2020, 1:32am UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/7 "2020-11-17T01:32:28Z")

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> [@Karlis\_Kivlenieks](#):
>
> If needed, I will delete your login data.

Pls do 😭 Ever since I’ve been getting phishing emails I’ve been paranoid - good thing that virtual addresses are now available!

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**Author:** ![Karlis\_Kivlenieks](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/karlis_kivlenieks/32/16610_2.png) [@Karlis\_Kivlenieks](https://community.glideapps.com/u/Karlis_Kivlenieks)\
**Post date:** [November 17, 2020, 7:32am UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/8 "2020-11-17T07:32:21Z")

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Done.

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**Author:** ![Karlis\_Kivlenieks](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/karlis_kivlenieks/32/16610_2.png) [@Karlis\_Kivlenieks](https://community.glideapps.com/u/Karlis_Kivlenieks)\
**Post date:** [November 17, 2020, 7:34am UTC](https://community.glideapps.com/t/user-cant-login-using-google-account/18505/9 "2020-11-17T07:34:31Z")

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Thanks! I will ask her to try again and maybe to use an option to log in by typing the email , not by pressing “Sign in with Google”.