# URGENT! System and Apps down? Not Loading? **URL:** \ **Category:** Report a Bug\ **Created:** [July 9, 2022, 9:55pm UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208 "2022-07-09T21:55:27Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Michael\_Trimboli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/michael_trimboli/32/2601_2.png) [@Michael\_Trimboli](https://community.glideapps.com/u/Michael_Trimboli)\ **Post date:** [July 9, 2022, 11:34pm UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/21 "2022-07-09T23:34:31Z")
Ok let me know an ETA to fix that please! All my customers effected. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 9, 2022, 11:35pm UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/22 "2022-07-09T23:35:22Z")
I’m just another user chiming in, so gotta wait for George’s reply on this one. Hope you get it fixed soon! ---
**Author:** ![George-Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/george-glide/32/22384_2.png) [@George-Glide](https://community.glideapps.com/u/George-Glide)\ **Post date:** [July 10, 2022, 12:07am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/23 "2022-07-10T00:07:52Z")
According to our network engineers, it appears to be an isolated issue between some ISPs and some network providers. We have had no other reports so far from any other users. There’s little we can do except wait for them to fix it. You could contact your ISP provider and ask them to try and connect to [cloudflare.com](http://cloudflare.com) or those fly links. ---
**Author:** ![Michael\_Trimboli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/michael_trimboli/32/2601_2.png) [@Michael\_Trimboli](https://community.glideapps.com/u/Michael_Trimboli)\ **Post date:** [July 10, 2022, 12:24am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/24 "2022-07-10T00:24:02Z")
Thanks. So can you confirm it anything has been fixed or changed on your end? And if any further investigation will be done? Much appreciated! ---
**Author:** ![Ian\_Jansen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ian_jansen/32/44226_2.png) [@Ian\_Jansen](https://community.glideapps.com/u/Ian_Jansen)\ **Post date:** [July 10, 2022, 1:40am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/25 "2022-07-10T01:40:42Z")
The editor is all over the place. It loads (sometimes), then it works, then it doesn’t. Then it gives a network error… Please dont ask if its my network, Ive checked and re-checked everything else is working perfectly. I also have multiple internet service providers and Ive swapped between them to triple check. Really annoying At the minute it just hangs with the logo ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/5/85a2ded07392c6a29972e1369f28f0da7a257ed2.png) **debug.fly.dev** === Headers === Host: debug.fly.dev Sec-Ch-Ua-Platform: “Windows” X-Request-Start: t=1657416999119255 Fly-Forwarded-Port: 443 Fly-Request-Id: 01G7JW0R6FFEC7ZGHS51XVAK05-syd Via: 2 [fly.io](http://fly.io) Sec-Ch-Ua: “.Not/A)Brand”;v=“99”, “Google Chrome”;v=“103”, “Chromium”;v=“103” Sec-Ch-Ua-Mobile: ?0 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 Sec-Fetch-Site: none Sec-Fetch-Mode: navigate Sec-Fetch-User: ?1 Accept-Language: en-GB,en-US;q=0.9,en;q=0.8 Sec-Fetch-Dest: document Fly-Client-Ip: 180.150.46.41 X-Forwarded-Proto: https X-Forwarded-Port: 443 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,_/_;q=0.8,application/signed-exchange;v=b3;q=0.9 Accept-Encoding: gzip, deflate, br X-Forwarded-For: 180.150.46.41, 77.83.140.164 Fly-Forwarded-Proto: https Fly-Forwarded-Ssl: on X-Forwarded-Ssl: on Fly-Region: syd === ENV === FLY\_ALLOC\_ID=c8f8df5e-6788-10c7-7b91-d32568175658 FLY\_APP\_NAME=debug FLY\_PUBLIC\_IP=2605:4c40:33:84a3:0:c8f8:df5e:1 FLY\_REGION=syd FLY\_VM\_MEMORY\_MB=128 GPG\_KEY=A035C8C19219BA821ECEA86B64E628F8D684696D HOME=/root LANG=C.UTF-8 PATH=/usr/local/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin PYTHON\_GET\_PIP\_SHA256=01249aa3e58ffb3e1686b7141b4e9aac4d398ef4ac3012ed9dff8dd9f685ffe0 PYTHON\_GET\_PIP\_URL=[https://github.com/pypa/get-pip/raw/d781367b97acf0ece7e9e304bf281e99b618bf10/public/get-pip.py](https://github.com/pypa/get-pip/raw/d781367b97acf0ece7e9e304bf281e99b618bf10/public/get-pip.py) PYTHON\_PIP\_VERSION=21.2.4 PYTHON\_SETUPTOOLS\_VERSION=57.5.0 PYTHON\_VERSION=3.10.0 TERM=linux WS=this is a test cgroup\_enable=memory 2022-07-10 01:36:39.12134839 +0000 UTC m=+1786211.768542076 **IPV4** === Headers === Host: debug.ipv4.fly.dev Sec-Fetch-User: ?1 X-Forwarded-Proto: https X-Forwarded-Port: 443 Sec-Ch-Ua: “.Not/A)Brand”;v=“99”, “Google Chrome”;v=“103”, “Chromium”;v=“103” Sec-Fetch-Dest: document Accept-Encoding: gzip, deflate, br X-Forwarded-For: 180.150.46.41, 77.83.140.164 X-Forwarded-Ssl: on Fly-Region: syd Sec-Ch-Ua-Platform: “Windows” Sec-Fetch-Mode: navigate Fly-Forwarded-Proto: https Fly-Request-Id: 01G7JW3KMCB7BTS80FB24KG9H6-syd Sec-Ch-Ua-Mobile: ?0 X-Request-Start: t=1657417092748364 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,_/_;q=0.8,application/signed-exchange;v=b3;q=0.9 Sec-Fetch-Site: none Accept-Language: en-GB,en-US;q=0.9,en;q=0.8 Fly-Client-Ip: 180.150.46.41 Fly-Forwarded-Ssl: on Fly-Forwarded-Port: 443 Via: 2 [fly.io](http://fly.io) === ENV === FLY\_ALLOC\_ID=d7d03433-45ea-1ecf-296f-4a7530116e76 FLY\_APP\_NAME=debug FLY\_PUBLIC\_IP=2605:4c40:33:5bcc:0:d7d0:3433:1 FLY\_REGION=syd FLY\_VM\_MEMORY\_MB=128 GPG\_KEY=A035C8C19219BA821ECEA86B64E628F8D684696D HOME=/root LANG=C.UTF-8 PATH=/usr/local/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin PYTHON\_GET\_PIP\_SHA256=01249aa3e58ffb3e1686b7141b4e9aac4d398ef4ac3012ed9dff8dd9f685ffe0 PYTHON\_GET\_PIP\_URL=[https://github.com/pypa/get-pip/raw/d781367b97acf0ece7e9e304bf281e99b618bf10/public/get-pip.py](https://github.com/pypa/get-pip/raw/d781367b97acf0ece7e9e304bf281e99b618bf10/public/get-pip.py) PYTHON\_PIP\_VERSION=21.2.4 PYTHON\_SETUPTOOLS\_VERSION=57.5.0 PYTHON\_VERSION=3.10.0 TERM=linux WS=this is a test cgroup\_enable=memory 2022-07-10 01:38:12.750785805 +0000 UTC m=+1786270.972193427 ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [July 10, 2022, 1:46am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/26 "2022-07-10T01:46:08Z")
@Ian_Jansen Where are you located? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 10, 2022, 2:32am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/27 "2022-07-10T02:32:45Z")
Judging by the timezone, looks like he is also in Australia. @Ian_Jansen - I had a similar problem yesterday, and I found that I was able to resolve the issue by clearing all Glide related cookies from Chrome. No guarantee that this will work for you, but can’t hurt to give it a try. ---
**Author:** ![Wayne\_Ellis](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wayne_ellis/32/44854_2.png) [@Wayne\_Ellis](https://community.glideapps.com/u/Wayne_Ellis)\ **Post date:** [July 10, 2022, 7:58am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/28 "2022-07-10T07:58:23Z")
We are having the same issue. All of our apps are working intermittently (and at times say they are working offline at the top - yet not offline, or some are getting a blank white screen. Occasionally updates with data). Even the development interface is extremely slow to load / does not load at all. Currently cannot even log into glide. Have tried clearing cache, etc. We are in New Zealand. Has been like this all day, and some of yesterday NZ time. Is there something that has been changed in the last couple of days? ---
**Author:** ![Ian\_Jansen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ian_jansen/32/44226_2.png) [@Ian\_Jansen](https://community.glideapps.com/u/Ian_Jansen)\ **Post date:** [July 10, 2022, 9:30am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/29 "2022-07-10T09:30:35Z")
Im in Australia. Many thanks giving that a go now !!! ---
**Author:** ![Rachael\_Ouwejan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rachael_ouwejan/32/40815_2.png) [@Rachael\_Ouwejan](https://community.glideapps.com/u/Rachael_Ouwejan)\ **Post date:** [July 10, 2022, 9:43am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/30 "2022-07-10T09:43:36Z")
Chiming in, also in New Zealand (hi Wayne!), having the same issue. Apps completely down for half an hour at a time (no point doing a screen recording, it would just be endless loading screen) then up for a short time, then down again etc. Users all reporting the same issue including new users, so would surprise me if it were a cookies thing. What I’d really love to hear is “we changed a thing which appears to have broken Glide Apps connectivity in Australia and NZ and we’re aware of the issue, it will be fixed soon”. ![Screenshot_20220710-213804_Chrome](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/4/a48b0e304db29ba0aa7a99b47d596c98a1917931.jpeg) ---
**Author:** ![Rachael\_Ouwejan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rachael_ouwejan/32/40815_2.png) [@Rachael\_Ouwejan](https://community.glideapps.com/u/Rachael_Ouwejan)\ **Post date:** [July 10, 2022, 9:44am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/31 "2022-07-10T09:44:15Z")
(had to put second screenshot in its own reply since I’m a new Community poster) ![Screenshot_20220710-213731_Chrome](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/9/e9c5277c956e3fe5db7dae534f606cad46c70b64.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 10, 2022, 9:59am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/32 "2022-07-10T09:59:06Z")
> [@Rachael\_Ouwejan](#): > > Users all reporting the same issue including new users, so would surprise me if it were a cookies thing. yeah, agreed. Did you see the earlier note from @George-Glide ? > [@George-Glide](#): > > According to our network engineers, it appears to be an isolated issue between some ISPs and some network providers. We have had no other reports so far from any other users. There’s little we can do except wait for them to fix it. You could contact your ISP provider and ask them to try and connect to [cloudflare.com](http://cloudflare.com) or those fly links. Might be worth reaching out to your network provider? Sounds like it could be a general routing issue down under. ---
**Author:** ![Rachael\_Ouwejan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rachael_ouwejan/32/40815_2.png) [@Rachael\_Ouwejan](https://community.glideapps.com/u/Rachael_Ouwejan)\ **Post date:** [July 10, 2022, 10:03am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/33 "2022-07-10T10:03:31Z")
All the network providers in the whole country? ---
**Author:** ![Rachael\_Ouwejan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rachael_ouwejan/32/40815_2.png) [@Rachael\_Ouwejan](https://community.glideapps.com/u/Rachael_Ouwejan)\ **Post date:** [July 10, 2022, 10:06am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/34 "2022-07-10T10:06:07Z")
Sorry, that was very short and snappish! I just don’t actually believe that it’s an ISP issue when users in parts of Australia and throughout New Zealand are all reporting that all of a sudden Glide Apps are mostly not loading today. No other general internet issues, and there aren’t users saying “oh it’s been fine for me”, it’s universal here. Highly frustrating when we have time sensitive projects on the go. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 10, 2022, 10:11am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/35 "2022-07-10T10:11:09Z")
It’s okay, I understand that it must be frustrating. Just to be clear, I don’t work for Glide, I’m just trying to be helpful. I’ve tagged George, so hopefully he’ll see this thread again and provide an update. ---
**Author:** ![Rachael\_Ouwejan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rachael_ouwejan/32/40815_2.png) [@Rachael\_Ouwejan](https://community.glideapps.com/u/Rachael_Ouwejan)\ **Post date:** [July 10, 2022, 10:14am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/36 "2022-07-10T10:14:25Z")
I get that! Thanks for trying to help 🙂 ---
**Author:** ![Ian\_Jansen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ian_jansen/32/44226_2.png) [@Ian\_Jansen](https://community.glideapps.com/u/Ian_Jansen)\ **Post date:** [July 10, 2022, 10:32am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/37 "2022-07-10T10:32:42Z")
Gave it a go. It seemed to work for about 30 minutes then it told me I could only view not edit. Went out and tried again - now all I get is a blank screen. Not even the logo. Id be interested to understand if others in Australia are experiencing different results. I dont think its the service providers. I was on Aussie Broadband, then tried it on Starlink now on a hotel’s network in another city. Still the same. I’ll read through other people’s experiences and see if I can pick out a thread ---
**Author:** ![Ian\_Jansen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ian_jansen/32/44226_2.png) [@Ian\_Jansen](https://community.glideapps.com/u/Ian_Jansen)\ **Post date:** [July 10, 2022, 10:34am UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/38 "2022-07-10T10:34:36Z")
Australia ---
**Author:** ![Dan76](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan76/32/15696_2.png) [@Dan76](https://community.glideapps.com/u/Dan76)\ **Post date:** [July 10, 2022, 12:05pm UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/39 "2022-07-10T12:05:35Z")
Aussie user here with the same issue since yesterday, I posted about it [Dashboard not loading](https://community.glideapps.com/t/dashboard-not-loading/44160) ---
**Author:** ![Michael\_Trimboli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/michael_trimboli/32/2601_2.png) [@Michael\_Trimboli](https://community.glideapps.com/u/Michael_Trimboli)\ **Post date:** [July 10, 2022, 12:16pm UTC](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208/40 "2022-07-10T12:16:55Z")
Issue still occurring with all my apps and customers. They need to investigate this further and give us an answer. [Previous page](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208.md?page=1) [Next page](https://community.glideapps.com/t/urgent-system-and-apps-down-not-loading/44208.md?page=3)