# Urgent: suddenly downgraded to legacy free plan

**URL:** <https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970>\
**Category:** Ask for Help\
**Created:** [January 25, 2024, 12:41am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970 "2024-01-25T00:41:46Z")\
**Posts on this page:** 20\
**Page:** 2

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**Author:** ![rjryowit](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rjryowit/32/51103_2.png) [@rjryowit](https://community.glideapps.com/u/rjryowit)\
**Post date:** [January 25, 2024, 1:40am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/22 "2024-01-25T01:40:59Z")

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3eOYTU3FJDlwmqJJlgGm

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**Author:** ![prosepro](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/prosepro/32/64705_2.png) [@prosepro](https://community.glideapps.com/u/prosepro)\
**Post date:** [January 25, 2024, 1:43am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/23 "2024-01-25T01:43:42Z")

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same issue here - have customers blowing us up.

… edit - now fixed. Thanks glide team!

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**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:45am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/24 "2024-01-25T01:45:08Z")

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Anyone knows when is this going to get fixed?

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**Author:** ![Wags](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wags/32/60382_2.png) [@Wags](https://community.glideapps.com/u/Wags)\
**Post date:** [January 25, 2024, 1:45am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/25 "2024-01-25T01:45:12Z")

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Team Id: 1kg0BNwvgyaxXxpeqi0d

No improvement here.

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:45am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/26 "2024-01-25T01:45:25Z")

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We are working on it now, will report as I know more. We’ve discovered the issue.

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:46am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/27 "2024-01-25T01:46:25Z")

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We’ve applied a fix to those teams – please check and report any change.

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**Author:** ![Wags](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wags/32/60382_2.png) [@Wags](https://community.glideapps.com/u/Wags)\
**Post date:** [January 25, 2024, 1:50am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/28 "2024-01-25T01:50:08Z")

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It shows ‘Business’ now, checking the different apps and they’re looking OK.

I know it’s early to ask, but my clients and users are asking me for root cause so we can avoid issues in the future.

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**Author:** ![rjryowit](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rjryowit/32/51103_2.png) [@rjryowit](https://community.glideapps.com/u/rjryowit)\
**Post date:** [January 25, 2024, 1:50am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/29 "2024-01-25T01:50:41Z")

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looks like it may be good for me… Still checking…

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:51am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/30 "2024-01-25T01:51:07Z")

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Not mine still says free

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<div class="post-metadata">

**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:52am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/31 "2024-01-25T01:52:38Z")

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@advanced_pcnet please give me your team id.

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<div class="post-metadata">

**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:53am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/32 "2024-01-25T01:53:51Z")

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We’ve discovered the issue and are rolling out a fix. It should be completely resolved in a few minutes.

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:54am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/33 "2024-01-25T01:54:04Z")

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Advance PC Networks

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<div class="post-metadata">

**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:54am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/34 "2024-01-25T01:54:18Z")

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That is your team name. The id is in your dashboard URL.

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:55am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/35 "2024-01-25T01:55:37Z")

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advanced pcnet

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<div class="post-metadata">

**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:56am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/36 "2024-01-25T01:56:43Z")

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This is where you can find your team id:

 ![CleanShot 2024-01-24 at 17.56.22@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/7/c7879d25fc7c4c3d0500a7c3a6a92636be88f707.jpeg)

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:56am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/37 "2024-01-25T01:56:55Z")

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0L1ZzMGfRo6zFNVF7abw

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<div class="post-metadata">

**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:57am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/38 "2024-01-25T01:57:20Z")

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@advanced_pcnet can you refresh? That account should be fixed.

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:58am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/39 "2024-01-25T01:58:03Z")

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Not yet

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<div class="post-metadata">

**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 25, 2024, 1:58am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/40 "2024-01-25T01:58:49Z")

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@advanced_pcnet ok, please check again

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [January 25, 2024, 1:59am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/41 "2024-01-25T01:59:46Z")

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Tank you

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