# Urgent: suddenly downgraded to legacy free plan
**URL:** https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970
**Category:** Ask for Help
**Created:** [January 25, 2024, 12:41am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970 "2024-01-25T00:41:46Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Wags](https://community.glideapps.com/u/Wags)
#### Post date: [January 25, 2024, 12:41am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/1 "2024-01-25T00:41:46Z")
Something happened and my plan is suddenly on the legacy free plan even though I paid over $800 for the business plan last month.
All of my apps are offline, my support email was rejected because it says I’m on free, and there’s no way to submit through the app.
This needs to get fixed now, please!
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### Author:  [@Jin\_Park](https://community.glideapps.com/u/Jin_Park)
#### Post date: [January 25, 2024, 12:47am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/2 "2024-01-25T00:47:09Z")
Same issues here this is very frustrating we have business to run
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### Author:  [@dshultz810](https://community.glideapps.com/u/dshultz810)
#### Post date: [January 25, 2024, 12:51am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/3 "2024-01-25T00:51:14Z")
Same here, payments are up to date. Was working on it when all of a sudden it crashed. Can’t even load the builder now.
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### Author:  [@md\_japan](https://community.glideapps.com/u/md_japan)
#### Post date: [January 25, 2024, 12:51am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/4 "2024-01-25T00:51:26Z")
I’m in exactly the same situation as you.
With this, even though you are paying for it, you will be temporarily unable to use it every time a bug occurs in glide.
In order to avoid distrust among customers, the operator should either refrain from downgrading without permission, or fix it so that it will not be affected by the limit even if it is downgraded without permission.
[Even though I should have been able to pay for the pro plan, it switches to the free plan](https://community.glideapps.com/t/even-though-i-should-have-been-able-to-pay-for-the-pro-plan-it-switches-to-the-free-plan/69968)
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### Author:  [@Jin\_Park](https://community.glideapps.com/u/Jin_Park)
#### Post date: [January 25, 2024, 12:54am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/5 "2024-01-25T00:54:15Z")
I went in to export the data but it only downloads and shows 25 rows… wont be happy if the data is erased…
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 25, 2024, 12:58am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/6 "2024-01-25T00:58:47Z")
Glide may be under a DDOS attack right now – we’re blocking the attacking traffic then will look into these issues. They may be related.
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### Author:  [@Agostino\_Mastroianni](https://community.glideapps.com/u/Agostino_Mastroianni)
#### Post date: [January 25, 2024, 1:02am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/7 "2024-01-25T01:02:24Z")
Same thing happened to me. I’m on the business plan with several client apps and an extremely important pitch tomorrow. Please find a solutions asap.
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### Author:  [@Alpha\_University](https://community.glideapps.com/u/Alpha_University)
#### Post date: [January 25, 2024, 1:09am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/8 "2024-01-25T01:09:34Z")
Well this isn’t good. Like many of you here, I run my entire business from Glide…
Do we have an ETA on when this getting resolved?
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 25, 2024, 1:11am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/9 "2024-01-25T01:11:18Z")
The billing plan info is being blocked by the attack traffic – your accounts are not actually downgraded. We’re working now to resume the service.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 25, 2024, 1:20am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/10 "2024-01-25T01:20:06Z")
We stopped much of the attack – please let me know your plans are back to expected. Services are slowly restoring.
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### Author:  [@elmerdubon](https://community.glideapps.com/u/elmerdubon)
#### Post date: [January 25, 2024, 1:22am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/11 "2024-01-25T01:22:00Z")
Working good right now @david pacific hemisphere, just 5 or 10 minutes down
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### Author:  [@md\_japan](https://community.glideapps.com/u/md_japan)
#### Post date: [January 25, 2024, 1:27am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/12 "2024-01-25T01:27:21Z")
It seems that the issue of restrictions due to downgrades has not been resolved yet.
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### Author:  [@Agostino\_Mastroianni](https://community.glideapps.com/u/Agostino_Mastroianni)
#### Post date: [January 25, 2024, 1:27am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/13 "2024-01-25T01:27:26Z")
My apps are still not working and my account keeps asking me to upgrade from the ‘legacy plan’
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### Author:  [@rjryowit](https://community.glideapps.com/u/rjryowit)
#### Post date: [January 25, 2024, 1:31am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/14 "2024-01-25T01:31:23Z")
Same here. Restrictions due to downgrades so things not working. Hopefully it will be restored soon.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 25, 2024, 1:32am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/15 "2024-01-25T01:32:08Z")
Alright, we are looking into this still.
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### Author:  [@md\_japan](https://community.glideapps.com/u/md_japan)
#### Post date: [January 25, 2024, 1:33am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/16 "2024-01-25T01:33:59Z")
1. Restriction issues continue.
2.The user is not aware that it was created with glide.
I think both are purchased by paying a fee.
2 shows that this is glide, especially to the users we have acquired so far.
I was planning on moving to a business plan, but I shudder to think that this will happen every time.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 25, 2024, 1:36am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/17 "2024-01-25T01:36:19Z")
Please give me your team IDs.
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### Author:  [@Jin\_Park](https://community.glideapps.com/u/Jin_Park)
#### Post date: [January 25, 2024, 1:37am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/18 "2024-01-25T01:37:47Z")
Jin’s Team
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 25, 2024, 1:38am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/19 "2024-01-25T01:38:22Z")
That’s a team name. A team id is in your dashboard URL like this:
> `go.glideapps.com/o/445LjArw2q`
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### Author:  [@Jin\_Park](https://community.glideapps.com/u/Jin_Park)
#### Post date: [January 25, 2024, 1:40am UTC](https://community.glideapps.com/t/urgent-suddenly-downgraded-to-legacy-free-plan/69970/21 "2024-01-25T01:40:10Z")
[https://go.glideapps.com/o/7McVD5gVqrU8oVwiwR14](https://go.glideapps.com/o/7McVD5gVqrU8oVwiwR14)
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