# URGENT: Paid for plan, account stuck on Free, cannot publish

**URL:** <https://community.glideapps.com/t/urgent-paid-for-plan-account-stuck-on-free-cannot-publish/86119>\
**Category:** Ask for Help\
**Created:** [January 23, 2026, 6:33am UTC](https://community.glideapps.com/t/urgent-paid-for-plan-account-stuck-on-free-cannot-publish/86119 "2026-01-23T06:33:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kitale\_Film\_Week\_CBO](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kitale_film_week_cbo/32/93911_2.png) [@Kitale\_Film\_Week\_CBO](https://community.glideapps.com/u/Kitale_Film_Week_CBO)\
**Post date:** [January 23, 2026, 6:33am UTC](https://community.glideapps.com/t/urgent-paid-for-plan-account-stuck-on-free-cannot-publish/86119/1 "2026-01-23T06:33:59Z")

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Receipt #2571-4314 email: [info@kitalefilmweek.org](mailto:info@kitalefilmweek.org)

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**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\
**Post date:** [January 23, 2026, 6:36am UTC](https://community.glideapps.com/t/urgent-paid-for-plan-account-stuck-on-free-cannot-publish/86119/2 "2026-01-23T06:36:35Z")

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Welcome to Glide community forum 👋

For anything related to billing, you need to contact support.

**Option 1**

Have you tried contacting Glide support via your Glide account directly? There is a ❓ symbol in the bottom right-hand corner both in the builder and in the dashboard. That is the quickest way to get the attention of the support team and have them look into your issue.

**Option 2**

Write to [support@glideapps.com](mailto:support@glideapps.com)

[Best practices when asking for support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)

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**Author:** ![Kitale\_Film\_Week\_CBO](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kitale_film_week_cbo/32/93911_2.png) [@Kitale\_Film\_Week\_CBO](https://community.glideapps.com/u/Kitale_Film_Week_CBO)\
**Post date:** [January 23, 2026, 6:39am UTC](https://community.glideapps.com/t/urgent-paid-for-plan-account-stuck-on-free-cannot-publish/86119/3 "2026-01-23T06:39:25Z")

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That Glide support is an AI bot that gives me multiple choice answers. None of them solves my problem. Really wanted to beat a deadline.

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [January 23, 2026, 8:09am UTC](https://community.glideapps.com/t/urgent-paid-for-plan-account-stuck-on-free-cannot-publish/86119/4 "2026-01-23T08:09:29Z")

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Glide Support responded to you an hour ago. Your issue should be resolved. If it isn’t, please respond back to support.