# šŸ†˜ \[URGENT\] No connect custom domain - and Glide creates a new empty app every time I reconnect **URL:** \ **Category:** Ask for Help\ **Created:** [July 8, 2025, 11:52am UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032 "2025-07-08T11:52:43Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 11:52am UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/1 "2025-07-08T11:52:43Z")
Hi Glide Community, Iā€™m facing a critical issue and I need to deliver a demo **today**. šŸ“ **Context:** - I published my app on a **Custom Domain** to avoid exposing Glide to my client. - After publishing, the app on the Custom Domain **never worked** (blank screen / wonā€™t load). - As a test, I created a **copy of the app and published it in Classic mode (`*.glide.page`)** ā†’ this version works perfectly. šŸ˜± **Strange behavior:** 1. Every time I reconnect to Glide, the editor: - **automatically creates a NEW empty app** - with a **default template** - this happens **in addition to my existing app** (my original app hasnā€™t disappeared). 1. I now have several empty apps being created without my consent. 2. I canā€™t deliver the Classic copy because the client would see itā€™s a Glide app. ā“ **My questions:** - Why doesnā€™t the Custom Domain version work? - Why does Glide create a new empty app every time I reconnect? - Is this caused by DNS misconfiguration or a bug in Glide? - How can I deliver my demo today without exposing Glide? ā³ **Urgency:** This is for a client demo **today** šŸ™ Thanks a lot for your help! ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 8, 2025, 12:39pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/2 "2025-07-08T12:39:46Z")
Assuming that you have a paid plan, I would suggest reaching out directly to Glide Support via the chat bubble in the Glide Builder (bottom right corner). This will get you the fastest response. ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 1:00pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/3 "2025-07-08T13:00:38Z")
I have a paid Maker account, but I donā€™t see the chat icon. My account must be corrupted. Thanks ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 8, 2025, 1:14pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/4 "2025-07-08T13:14:58Z")
Check your Account Settings to see if you have opted out of cookies. If you have, that will prevent the support chat bubble from appearing. ![CleanShot 2025-07-08 at 21.13.40@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/c/7cc68045d1d84528284c5b44585523cdfe576232.png) ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 1:18pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/5 "2025-07-08T13:18:02Z")
**Iā€™m French and I had understood the opposite! Thank you so much, the chat bubble is back! Youā€™re the boss!** ---
**Author:** ![Curtis](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/curtis/32/59826_2.png) [@Curtis](https://community.glideapps.com/u/Curtis)\ **Post date:** [July 8, 2025, 1:18pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/6 "2025-07-08T13:18:21Z")
Weā€™re also seeing a problem with sign in, it creates a new app if we use the log in link on the website. Weā€™ve bookmarked the URL for our workspace as a fix. ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 1:19pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/7 "2025-07-08T13:19:55Z")
thanks, iā€™ll try ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [July 8, 2025, 2:31pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/10 "2025-07-08T14:31:24Z")
@ludovic_LISON how are you ā€œreconnecting to Glideā€ when it creates a new empty app for you? Are you clicking ā€œSign Upā€ on the main website? Or some other specific button? ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 2:36pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/11 "2025-07-08T14:36:29Z")
@david āœ… **I go to [https://www.glideapps.com/](https://www.glideapps.com/), then click ā€œLog inā€ ā†’ ā€œSign in with Googleā€. But when I arrive in the editor, Glide creates a new empty app every time I log in.** ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [July 8, 2025, 2:58pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/12 "2025-07-08T14:58:44Z")
Ah, yes ā€“ the `Log in` button was using the `Sign up` link! Fix is deploying in the next minute or so. Thank you. ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 2:58pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/13 "2025-07-08T14:58:54Z")
@david My main priority right now is the publication issue. My app doesnā€™t work on the custom domain, and now even the copy on the standard Glide domain isnā€™t working anymore. I really hope this can be resolved by tomorrow at the latestā€¦ ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [July 8, 2025, 2:59pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/14 "2025-07-08T14:59:33Z")
Please contact support in the builder for help with your custom domain. ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 8, 2025, 3:00pm UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/15 "2025-07-08T15:00:47Z")
@david I already contacted support in the builder. We exchanged for about 5 minutes, and then nothing moreā€¦ ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 9, 2025, 12:19am UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/17 "2025-07-09T00:19:38Z")
Can you confirm that you have a solution now? Support suggests that your problem might be related to visibility conditions, and not with the custom domain itself. ---
**Author:** ![ludovic\_LISON](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ludovic_lison/32/73915_2.png) [@ludovic\_LISON](https://community.glideapps.com/u/ludovic_LISON)\ **Post date:** [July 9, 2025, 10:00am UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/18 "2025-07-09T10:00:06Z")
@david Everything is ok now. I had set visibility conditions starting from the user pageā€¦ Sorry for the stress this may have caused your team.\*\* ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [July 16, 2025, 10:00am UTC](https://community.glideapps.com/t/urgent-no-connect-custom-domain-and-glide-creates-a-new-empty-app-every-time-i-reconnect/83032/19 "2025-07-16T10:00:56Z")
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