# URGENT: Legacy Plan Stopped working **URL:** \ **Category:** Ask for Help\ **Created:** [January 30, 2024, 10:23pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308 "2024-01-30T22:23:37Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 30, 2024, 10:23pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/1 "2024-01-30T22:23:37Z")
My legacy plan was moved to the new billing, I was told it will not affect my billing, but now all my apps in this plan have stopped working. It is saying update limit reached. I have raised a ticket but anyone assist please, I have production apps being used 24x7 in this plan responding to emergency roadside breakdown and transport jobs. ---
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 30, 2024, 10:43pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/2 "2024-01-30T22:43:49Z")
No warning emails or anything to say it was reaching a limit, didn’t even know there was a limit and then it gets suspended at the end of the day when there is no billing support ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/4/f423235d4ba4d71ba1f2972eea5b34aab0d25d76.png) ---
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 30, 2024, 10:50pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/3 "2024-01-30T22:50:40Z")
I also have this enabled, so not sure what is going on ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/c/6cf931430425f64df4d5a761d56e7c71588a8657.png) ---
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 30, 2024, 11:45pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/4 "2024-01-30T23:45:43Z")
I have an extremely irate client because he has irate clients. I have heard nothing back from Glide, there is no number to call and unless I get this resolved, I may end up loosing one of my bigger clients. Any support, ideas, direction will be appreciated. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 31, 2024, 12:33am UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/5 "2024-01-31T00:33:43Z")
Can you help with this @NoCodeAndy ? ---
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 31, 2024, 1:19am UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/6 "2024-01-31T01:19:55Z")
Thanks @ThinhDinh @NoCodeAndy I just need it switched back on, I can deal with the billing tomorrow and clear it up. At 6am (5am EST) things start to get busy… we have put an excel and some PHP scripts to assist them for now but I really need some help please. ---
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 31, 2024, 1:28am UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/7 "2024-01-31T01:28:30Z")
I am unable to enable this feature. I enabled it about 2 weeks ago and now it seems to have reverted, but when I enable it now, it goes back to disable state again. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/e/ae4d4ee3379d05f1d7db9d4532376c3124baa725.png) ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [January 31, 2024, 5:07pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/8 "2024-01-31T17:07:16Z")
@ThinhDinh - Thanks for the tag. @Dan_San - Looking into it! Will update this thread when I have more info. ---
**Author:** ![Dan\_San](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dan_san/32/24085_2.png) [@Dan\_San](https://community.glideapps.com/u/Dan_San)\ **Post date:** [January 31, 2024, 5:32pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/9 "2024-01-31T17:32:00Z")
@NoCodeAndy Hi Andy, thanks for the follow up. DJP got it working in the early hours of the morning. I’m not sure exactly what he did so it is working now. However, I have a billing issue on this, I have sent multiple emails to billing, support and sales, not sure if you can assist of nudge someone internally. Basically this was a legacy plan that was migrated to the business plan, but the billing has skyrocketed when it should have been fixed/equiv to the legacy plan and I need to speak to someone to clear it up. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [January 31, 2024, 6:04pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/10 "2024-01-31T18:04:13Z")
@Dan_San - Glad to hear DJP got it working. I’ll check on your billing issue and follow up with the support team. 👍 ---
**Author:** ![Stef](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stef/32/48261_2.png) [@Stef](https://community.glideapps.com/u/Stef)\ **Post date:** [February 2, 2024, 10:27am UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/11 "2024-02-02T10:27:12Z")
I’ve the same problem here! It’s urgent! I have like 4000 rows (gsheets) that don’t appear on the app. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [February 5, 2024, 7:46pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/12 "2024-02-05T19:46:05Z")
Send a DM to @DJP with your Team ID. Your Team ID is in the URL of your Glide dashboard, e.g. `go.glideapps.com/o/your-team-id-here` He’ll be able to take a look. ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\ **Post date:** [February 28, 2025, 1:39pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/13 "2025-02-28T13:39:03Z")
Why does this happen? Is this fixable by contacting Glide Support? I have one client who faced this today. ---
**Author:** ![burningmikey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/burningmikey/32/49706_2.png) [@burningmikey](https://community.glideapps.com/u/burningmikey)\ **Post date:** [February 28, 2025, 5:55pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/14 "2025-02-28T17:55:56Z")
I faced it also yesterday. All my accounts reverted to Free. Restarting the computer seems to have solved the problem. ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\ **Post date:** [February 28, 2025, 7:16pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/15 "2025-02-28T19:16:59Z")
I wish that was the case for us… ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [February 28, 2025, 9:39pm UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/16 "2025-02-28T21:39:20Z")
@abdo , @burningmikey , What’s the issue here? When accounts “revert to free”, it’s usually because of a payment collection issue. Have you opened a support ticket? ---
**Author:** ![burningmikey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/burningmikey/32/49706_2.png) [@burningmikey](https://community.glideapps.com/u/burningmikey)\ **Post date:** [March 1, 2025, 2:46am UTC](https://community.glideapps.com/t/urgent-legacy-plan-stopped-working/70308/17 "2025-03-01T02:46:39Z")
It was not payment collection issue - both accounts have different cycle dates and no payment issue. When this happened, I didn’t have access to support from the dashboard, so I sent an email to support, but never got an answer… Restarting the computer worked for me. But what happened remain a mystery.