# Urgent, Account downgraded **URL:** \ **Category:** Ask for Help\ **Created:** [December 31, 2023, 5:40pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150 "2023-12-31T17:40:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Laurence\_Schuberth](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/laurence_schuberth/32/65729_2.png) [@Laurence\_Schuberth](https://community.glideapps.com/u/Laurence_Schuberth)\ **Post date:** [December 31, 2023, 5:40pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/1 "2023-12-31T17:40:11Z")
Hi All, Darren Murphy has been trying to help me but I thought I would start this thread. My Business account has been downgraded to Free overnight without my asking. Usage won’t load, Billing won’t load, users can’t edit content and all the features I needed and paid for at the business level have gone. We were very close to launch, any ideas on how to get support or help at this time? ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [December 31, 2023, 5:50pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/2 "2023-12-31T17:50:16Z")
Tagging all relevant people here I think can help. @Brett @SantiagoPerez @Mark What is the issue that you are facing? What error are you getting when you are trying to upgrade the account? ---
**Author:** ![Brett](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/brett/32/57219_2.png) [@Brett](https://community.glideapps.com/u/Brett)\ **Post date:** [December 31, 2023, 6:28pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/3 "2023-12-31T18:28:06Z")
You will need to open a ticket. Even if it’s a free plan you can open a billing ticket. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [December 31, 2023, 6:34pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/4 "2023-12-31T18:34:30Z")
Accounts are only downgraded when your payments have failed for weeks. All you need to do to resume service is click ‘Upgrade’ and pay for Glide. I don’t see your email in our system. If you can give me the email address of someone on the team I’ll check why you can’t access billing. You need to be an admin to access this. ---
**Author:** ![Laurence\_Schuberth](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/laurence_schuberth/32/65729_2.png) [@Laurence\_Schuberth](https://community.glideapps.com/u/Laurence_Schuberth)\ **Post date:** [December 31, 2023, 9:40pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/5 "2023-12-31T21:40:23Z")
Hi David, @david @Brett thanks for the reply. My account e-mail is [strategiqmarketing@gmail.com](mailto:strategiqmarketing@gmail.com) I am the admin of the account. Att is our payment history, the account is in good standing and was just paid on the 27/12 recurring. When I say can’t access billing or usage, no data shows, the loading icon just spins endlessly on billing and usage. All of my apps have lost the ability for users to edit in the Glide app (deployed apps on devices still work but not in Glide or on desktop) I did try to open a ticket but all the links sent me to community help, I managed to get one to billing with outage as the subject line but haven’t heard back, I totally appreciate the date guys. Sorry for the panic but we were having a startup event over the holiday break and I’m a bit nervous, Glide is fantastic, it’s the centrepiece tec of our startup biz. The only thing I did yesterday that was any different than the last couple of months was enable “White Lable” on one App ( Catnip) ![Screenshot 2024-01-01 at 4.33.26 am|502x500] ![Screenshot 2024-01-01 at 3.58.17 am](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/e/7ed63c5987b8b5aec71ce793b13e6471e5907bb9.png) (upload://1VJKQsOcCiDMUaInWj4ULUch90N.jpeg) ![Screenshot 2024-01-01 at 8.36.01 am](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/5/4593aa25ce2efe2263504fb4d762ee6c9fa89f54.png) ![Screenshot 2024-01-01 at 8.34.46 am](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/d/3d2eebdd67e7b3b25bbb7e3d61b3fd5171fb25dc.jpeg) ![Screenshot 2024-01-01 at 8.33.28 am](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/f/1f4c6d16e1025d1ffc825f5abaf705fb7b88366d.jpeg) ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [December 31, 2023, 11:27pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/6 "2023-12-31T23:27:19Z")
Just checked and it looks like everything is working – perhaps someone from our support team sorted it out on your ticket. ---
**Author:** ![Laurence\_Schuberth](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/laurence_schuberth/32/65729_2.png) [@Laurence\_Schuberth](https://community.glideapps.com/u/Laurence_Schuberth)\ **Post date:** [December 31, 2023, 11:35pm UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/7 "2023-12-31T23:35:48Z")
Hi David, thanks so much, I just checked as well then and it seems to be back, phew! I can see billing and users again and there is a payment on 1/1/24 for $0 so I’m guessing one of the team put that through and it came back. Have you ever seen this kind of prob before? Sorry for the panic on NYE, Glide is an amazing platform, we have a couple of big projects for 24 and couldn’t do them without it. Thanks again for your help 😀 ❤Glide ---
**Author:** ![gldusr](https://avatars.discourse-cdn.com/v4/letter/g/b19c9b/32.png) [@gldusr](https://community.glideapps.com/u/gldusr)\ **Post date:** [December 19, 2024, 11:56am UTC](https://community.glideapps.com/t/urgent-account-downgraded/69150/8 "2024-12-19T11:56:03Z")
Hi, Same issue here, my subscription has been cancelled without any prior notice, and did not even receive any payment failure alert. 2 days ago i contacted via chat to the support team, today i sent a reminder and nobody answers… I guess i could fix it myself by upgrading, but now the pricing it’s much higher. Please help. Thanks!