# Urgent! Access Notification HELP

**URL:** <https://community.glideapps.com/t/urgent-access-notification-help/83230>\
**Category:** Ask for Help\
**Created:** [July 16, 2025, 10:24pm UTC](https://community.glideapps.com/t/urgent-access-notification-help/83230 "2025-07-16T22:24:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![livianmed](https://avatars.discourse-cdn.com/v4/letter/l/ad7895/32.png) [@livianmed](https://community.glideapps.com/u/livianmed)\
**Post date:** [July 16, 2025, 10:24pm UTC](https://community.glideapps.com/t/urgent-access-notification-help/83230/1 "2025-07-16T22:24:14Z")

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Hello, everyone! I am facing an issue with my app. Even though it is a public app, I am receiving a notification on the login screen that the email entered does not have access to the app. Has anyone encountered this before or know how to resolve it? I would appreciate any help!

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [July 17, 2025, 12:34am UTC](https://community.glideapps.com/t/urgent-access-notification-help/83230/2 "2025-07-17T00:34:20Z")

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Can you show us your Settings \> Access screen?

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**Author:** ![livianmed](https://avatars.discourse-cdn.com/v4/letter/l/ad7895/32.png) [@livianmed](https://community.glideapps.com/u/livianmed)\
**Post date:** [July 17, 2025, 11:24am UTC](https://community.glideapps.com/t/urgent-access-notification-help/83230/3 "2025-07-17T11:24:25Z")

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![WhatsApp Image 2025-07-17 at 08.22.22](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/4/9439d45a5eb4607758b3196d755a1991d919ab7e.jpeg)

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [July 17, 2025, 11:33am UTC](https://community.glideapps.com/t/urgent-access-notification-help/83230/4 "2025-07-17T11:33:49Z")

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Which plan are you on?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [July 17, 2025, 12:44pm UTC](https://community.glideapps.com/t/urgent-access-notification-help/83230/5 "2025-07-17T12:44:00Z")

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![CleanShot 2025-07-17 at 19.41.41](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/c/cc4d97e1d25c58ddd8066926311aad957695c430.png)

If you’re on Free, Explorer or Maker, your app can only host personal users.

In Glide Apps, “personal users” are defined as users who log in using personal email domains (like Gmail, Yahoo) or educational domains. This means if someone tries to access your app with a business or corporate email (like @company.com), they won’t be considered a personal user and may be blocked on Free, Explorer, or Maker plans.