# Upgrade Issue

**URL:** <https://community.glideapps.com/t/upgrade-issue/83004>\
**Category:** Ask for Help\
**Created:** [July 7, 2025, 5:41pm UTC](https://community.glideapps.com/t/upgrade-issue/83004 "2025-07-07T17:41:29Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![butchdority](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@butchdority](https://community.glideapps.com/u/butchdority)\
**Post date:** [July 7, 2025, 5:41pm UTC](https://community.glideapps.com/t/upgrade-issue/83004/1 "2025-07-07T17:41:29Z")

</div>

Hello,

I just upgraded from free account to Explorer. I paid online and have the confirmation email and receipt, but Glide UI still shows that I am using the Free level and I am not able to take the next step in building my app.

---

<div class="post-metadata">

**Author:** ![Federico\_Fleitas](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/federico_fleitas/32/77461_2.png) [@Federico\_Fleitas](https://community.glideapps.com/u/Federico_Fleitas)\
**Post date:** [July 7, 2025, 6:34pm UTC](https://community.glideapps.com/t/upgrade-issue/83004/2 "2025-07-07T18:34:55Z")

</div>

Hi,  
Please verifity the resources of the Explorer plan

---

<div class="post-metadata">

**Author:** ![butchdority](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@butchdority](https://community.glideapps.com/u/butchdority)\
**Post date:** [July 7, 2025, 7:13pm UTC](https://community.glideapps.com/t/upgrade-issue/83004/3 "2025-07-07T19:13:14Z")

</div>

![2025-07-07_15-11-30](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/9/1914a08431fe021bfec1b75cbfdcfda399423ab4.jpeg)  
 ![2025-07-07_15-11-58](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/1/41d90db015fe5500d501fe177f17bafab0ad5041.jpeg)

---

<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [July 8, 2025, 12:06am UTC](https://community.glideapps.com/t/upgrade-issue/83004/4 "2025-07-08T00:06:56Z")

</div>

Can you try clearing the Glide builder’s cache to see if it helps?

**Google Chrome**

1. Go to the website you want to clear the cache for.
2. Click the padlock icon next to the URL in the address bar.
3. Select “Site settings.”
4. In the new tab, click “Clear data” under the “Usage” section.
5. Refresh the page.

Alternatively, you can use Chrome’s built-in tools:

- Press F12 (or Ctrl+Shift+I) to open Developer Tools.
- Go to the “Application” tab.
- In the left sidebar, under “Storage,” click “Clear site data.” [​⁠https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)

**Mozilla Firefox**

1. Go to the website you want to clear the cache for.
2. Click the padlock icon next to the URL in the address bar.
3. Click “Clear Cookies and Site Data.”
4. Confirm and refresh the page.

Or, for more control:

- Open the menu (three lines in the top right) \> “Settings” \> “Privacy & Security.”
- Under “Cookies and Site Data,” click “Manage Data.”
- Search for the website, select it, and click “Remove Selected.” [​⁠https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)

**Microsoft Edge**

1. Go to the website you want to clear the cache for.
2. Press F12 (or Ctrl+Shift+I) to open Developer Tools.
3. Go to the “Application” tab.
4. Under “Storage,” click “Clear site data.”
5. Refresh the page.

Alternatively:

- Go to “Settings” \> “Privacy, search, and services” \> “Clear browsing data.”
- Choose “Cookies and other site data” and “Cached images and files,” then select the time range and clear data. [​⁠https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies](https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies)

**Safari (Mac)**

1. With Safari open, go to “Safari” \> “Settings” (or “Preferences”).
2. Click the “Privacy” tab.
3. Click “Manage Website Data.”
4. Search for the website, select it, and click “Remove.”
5. Click “Done.” [​⁠https://usqassist.custhelp.com/app/answers/detail/a\_id/3199/~/how-do-i-clear-my-cache%2C-cookies-and-history-in-safari%3F](https://usqassist.custhelp.com/app/answers/detail/a_id/3199/~/how-do-i-clear-my-cache%2C-cookies-and-history-in-safari%3F)

**Safari (iPhone/iPad)**

1. Go to “Settings” \> “Safari” \> “Advanced” \> “Website Data.”
2. Search for the website.
3. Swipe left on the site and tap “Delete,” or tap “Remove All Website Data” to clear all. [​⁠https://support.apple.com/en-vn/105082](https://support.apple.com/en-vn/105082)

---

<div class="post-metadata">

**Author:** ![butchdority](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@butchdority](https://community.glideapps.com/u/butchdority)\
**Post date:** [July 8, 2025, 1:40pm UTC](https://community.glideapps.com/t/upgrade-issue/83004/5 "2025-07-08T13:40:52Z")

</div>

Just saw this, but when I pulled up Glide today, it indicates my Explorer account type. Thanks!