# Unpaid bills **URL:** \ **Category:** Ask for Help\ **Created:** [June 1, 2021, 3:58pm UTC](https://community.glideapps.com/t/unpaid-bills/27481 "2021-06-01T15:58:13Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![agung\_Taufik](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/agung_taufik/32/2589_2.png) [@agung\_Taufik](https://community.glideapps.com/u/agung_Taufik)\ **Post date:** [June 1, 2021, 3:58pm UTC](https://community.glideapps.com/t/unpaid-bills/27481/1 "2021-06-01T15:58:13Z")
hi … I need help, I have received 2 emails stating that my payment was not successful, I have emailed [support@glideapps.com](mailto:support@glideapps.com) but have not received an answer. Can someone help me…? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [June 1, 2021, 4:22pm UTC](https://community.glideapps.com/t/unpaid-bills/27481/2 "2021-06-01T16:22:48Z")
Have you submitted through Glide’s ticket system? The email should have indicated that. [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) > [@Billing Issue](https://community.glideapps.com/t/billing-issue/27379): > > I noticed 1 of my App wasn’t billed accordingly. On the 27th I updated payment info for 2 apps that expiring, and it shown that it’s renewed til 27th of May 2022. How come today it suddenly became Public (free ver.)? This is the one that changed to public from legacy. Kindly check and revert ASAP. Thanks. > [@Spanish Glide Community](https://community.glideapps.com/t/spanish-glide-community/19511/11): > > Hola !.. Me pase a pro y el 28 de este mes cerró el ciclo con la tarjeta y me aparece esto en la cuenta stripe… Y en el mail: A alguien más le pasó?.. Es normal? No sé si impacto correctamente el pago…??? Gracias… Slds