# Unauthorised user **URL:** https://community.glideapps.com/t/unauthorised-user/71176 **Category:** Ask for Help **Created:** [February 26, 2024, 3:20pm UTC](https://community.glideapps.com/t/unauthorised-user/71176 "2024-02-26T15:20:18Z") **Posts on this page:** 10 **Page:** 1
### Author: ![Lisa\_M](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lisa_m/32/74397_2.png) [@Lisa\_M](https://community.glideapps.com/u/Lisa_M) #### Post date: [February 26, 2024, 3:20pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/1 "2024-02-26T15:20:18Z")
Hi! I need help please… I wanted to add two new users to my application, but they still have the message indicating that they do not have access… However, their email addresses are registered in the users data. What can i do ? ---
### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager) #### Post date: [February 26, 2024, 3:26pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/2 "2024-02-26T15:26:47Z")
Which plan are you on? Is it a legacy plan or a new plan? How many users have signed into your app in the past month? Would you consider the email addresses personal emails, or emails associated with a business? Can you show a screenshot of your Team Usage details? ---
### Author: ![Lisa\_M](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lisa_m/32/74397_2.png) [@Lisa\_M](https://community.glideapps.com/u/Lisa_M) #### Post date: [February 26, 2024, 3:45pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/3 "2024-02-26T15:45:51Z")
Actually free plan… 5/10 users this month ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/a/6a49333bccf072ce6c42b1aff610a0eb03d4fceb.png) The [gmail.com](http://gmail.com) addresses works. But the business didn’t… just mine works. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/3/4337da44a38974449186217c917f4a1c0f574d2c.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/7/178752b7f73a074b6004bcaff28cfa1dd1a1a736.png) ---
### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager) #### Post date: [February 26, 2024, 3:52pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/4 "2024-02-26T15:52:38Z")
Look over the details of each plan on the pricing page. > **[Flexible Pricing Plans That Scale With Your Business | Glide](https://www.glideapps.com/pricing)** > > Find a flexible plan that scales with your business needs. Start for free and upgrade for more. Build AI-powered no code apps today. The Free and Maker plans only allow for personal users. > **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)** > > Personal and educational domains that qualify as personal app users. You can verify if an email is considered personal or not with the validator tool. > **[Personal User Validator](https://personal-user-validator.glide.page/)** ---
### Author: ![Lisa\_M](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lisa_m/32/74397_2.png) [@Lisa\_M](https://community.glideapps.com/u/Lisa_M) #### Post date: [February 26, 2024, 3:56pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/5 "2024-02-26T15:56:50Z")
yes but it’s just for testing for my colleague how it work and giving them the envy to step up ---
### Author: ![Lisa\_M](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lisa_m/32/74397_2.png) [@Lisa\_M](https://community.glideapps.com/u/Lisa_M) #### Post date: [February 26, 2024, 3:58pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/6 "2024-02-26T15:58:21Z")
so it mean only their personal gmail account work for the test ? ---
### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager) #### Post date: [February 26, 2024, 3:58pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/7 "2024-02-26T15:58:27Z")
Intention doesn’t change the conditions of the plan. The Free plan only allows for users with personal email addresses. They can still test it, but they just have to use a personal email address. ---
### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager) #### Post date: [February 26, 2024, 3:59pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/8 "2024-02-26T15:59:42Z")
You are always welcome to upgrade to a free trial of the business plan. > **[Business Plan Free Trial | Glide Docs](https://www.glideapps.com/docs/reference/account/business-plan-free-trial)** > > Try the Business plan for 14 days, free. ---
### Author: ![Lisa\_M](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lisa_m/32/74397_2.png) [@Lisa\_M](https://community.glideapps.com/u/Lisa_M) #### Post date: [February 26, 2024, 3:59pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/9 "2024-02-26T15:59:47Z")
Ok, I understand ! Thank you very much ! 😊 ---
### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system) #### Post date: [March 4, 2024, 4:00pm UTC](https://community.glideapps.com/t/unauthorised-user/71176/10 "2024-03-04T16:00:07Z")
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