# Unable to upgrade **URL:** \ **Category:** Report a Bug\ **Created:** [October 11, 2023, 11:54pm UTC](https://community.glideapps.com/t/unable-to-upgrade/66917 "2023-10-11T23:54:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![otverus](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@otverus](https://community.glideapps.com/u/otverus)\ **Post date:** [October 11, 2023, 11:54pm UTC](https://community.glideapps.com/t/unable-to-upgrade/66917/1 "2023-10-11T23:54:20Z")
I am unable to upgrade or even start the free trial on the Business account as payment details will not submit. I am met with the following (even after signing out / in and or clearing cache etc): **Something went wrong updating your payment information. Please contact support.** Furthermore, when clicking the Contact Support link, I receive the following: **Looks like there’s a missing form here. This can happen if there’s a system error, or if the form was never created, the form was deleted, or the form URL or ID is incorrect.** Is anyone experiencing the same? ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/7/a7e6a7e03f0ad7e9d13c603cf9263547794536ad.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [October 12, 2023, 12:19am UTC](https://community.glideapps.com/t/unable-to-upgrade/66917/2 "2023-10-12T00:19:21Z")
Go to the [Glide Support centre](https://www.glideapps.com/support) and open a billing enquiry. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [April 9, 2024, 12:19am UTC](https://community.glideapps.com/t/unable-to-upgrade/66917/3 "2024-04-09T00:19:41Z")
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