# Unable to sign into app on both phone and web browser

**URL:** https://community.glideapps.com/t/unable-to-sign-into-app-on-both-phone-and-web-browser/13098
**Category:** Report a Bug
**Created:** [July 25, 2020, 7:06pm UTC](https://community.glideapps.com/t/unable-to-sign-into-app-on-both-phone-and-web-browser/13098 "2020-07-25T19:06:07Z")
**Posts on this page:** 1
**Showing post:** 12

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### Author: ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)
#### Post date: [August 19, 2020, 8:55pm UTC](https://community.glideapps.com/t/unable-to-sign-into-app-on-both-phone-and-web-browser/13098/12 "2020-08-19T20:55:35Z")

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@Paris_Smith I learned that we send this message in a few cases, notably, when there is an internet connection issue that prevents the user from logging in. Glide engineers tell me this is likely a connection issue, and that we need to improve our error messages!

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_[View the full topic](https://community.glideapps.com/t/unable-to-sign-into-app-on-both-phone-and-web-browser/13098)._