# Unable to pay for my subscription - suddenly lost apps access

**URL:** <https://community.glideapps.com/t/unable-to-pay-for-my-subscription-suddenly-lost-apps-access/57442>\
**Category:** Ask for Help\
**Created:** [February 3, 2023, 3:01am UTC](https://community.glideapps.com/t/unable-to-pay-for-my-subscription-suddenly-lost-apps-access/57442 "2023-02-03T03:01:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ankitagarwal85](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ankitagarwal85/32/53751_2.png) [@ankitagarwal85](https://community.glideapps.com/u/ankitagarwal85)\
**Post date:** [February 3, 2023, 3:01am UTC](https://community.glideapps.com/t/unable-to-pay-for-my-subscription-suddenly-lost-apps-access/57442/1 "2023-02-03T03:01:57Z")

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Hi,

I am a paid user of Glide for more than 1 year. I am presently on the Starter plan and paying each month. Suddenly I have lost access to the apps. When I logged in to check I could see my Starter plan is no longer active. I have tried to rectify the situation by paying for the Starter plan again ($25) however each time I try to do that I receive the below error msg:

Payment for this subscription requires additional user action before it can be completed successfully. Payment can be completed using the Paymentintent associated with 'subscription.latest\_invoice  
Additional information is available here:

> **[How subscriptions work](https://stripe.com/docs/billing/subscriptions/overview#regaction)**
>
> Learn how subscriptions work within Stripe.

I have tried paying by entering credit card directly and also through the Link option (credit card). In both cases I get the same error at the end.

Pls urgently help as I want to pay by credit card but unable to. Myself and my users have lost access to my apps.

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**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\
**Post date:** [February 3, 2023, 3:34am UTC](https://community.glideapps.com/t/unable-to-pay-for-my-subscription-suddenly-lost-apps-access/57442/3 "2023-02-03T03:34:12Z")

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I’m not sure Chloe’s comment (she’s a bot) was all that helpful.

The error message you are receiving is a little cryptic.

Here are a few ideas that might help:

- Create a new team, transfer the app to this new team, apply the paid plan you wish to this new team.
- Different browser
- Incognito tab/window
- Delete Glide-related cookies

If all fails, [contact Glide support](https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc).

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**Author:** ![ankitagarwal85](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ankitagarwal85/32/53751_2.png) [@ankitagarwal85](https://community.glideapps.com/u/ankitagarwal85)\
**Post date:** [February 3, 2023, 4:23am UTC](https://community.glideapps.com/t/unable-to-pay-for-my-subscription-suddenly-lost-apps-access/57442/4 "2023-02-03T04:23:32Z")

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Thanks Nathanael.

Turns out the issue was to do with a failed payment for the last invoice. I was able to clear it by going to the payment history page and doing it from there!

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [February 4, 2023, 4:24am UTC](https://community.glideapps.com/t/unable-to-pay-for-my-subscription-suddenly-lost-apps-access/57442/5 "2023-02-04T04:24:07Z")

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