# 🔴 Unable to make payment

**URL:** <https://community.glideapps.com/t/unable-to-make-payment/57600>\
**Category:** Ask for Help\
**Created:** [February 7, 2023, 10:24am UTC](https://community.glideapps.com/t/unable-to-make-payment/57600 "2023-02-07T10:24:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Th.Nitin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/th.nitin/32/72291_2.png) [@Th.Nitin](https://community.glideapps.com/u/Th.Nitin)\
**Post date:** [February 7, 2023, 10:24am UTC](https://community.glideapps.com/t/unable-to-make-payment/57600/1 "2023-02-07T10:24:24Z")

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When I trying to make payment it is showing this warning, I’ve tried using multiple cards.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/b/eb3bada1e0211b71d3ca17d43c9804ade7f75b58.png)

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**Author:** ![Pooja\_Kumar](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pooja_kumar/32/30344_2.png) [@Pooja\_Kumar](https://community.glideapps.com/u/Pooja_Kumar)\
**Post date:** [February 7, 2023, 12:03pm UTC](https://community.glideapps.com/t/unable-to-make-payment/57600/3 "2023-02-07T12:03:13Z")

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The payment information is correct and this is the same card on which auto-debit has happened last 2 months.  
The bank cannot help as they cannot understand the information contained in the link provided, nor is it relevant to them. It seems more for developers: [How subscriptions work | Stripe Documentation](https://stripe.com/docs/billing/subscriptions/overview#requires-action)  
Pls. help resolve ASAP as our account has been downgraded to Free from Starter and we have live users who are impacted

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [February 7, 2023, 2:29pm UTC](https://community.glideapps.com/t/unable-to-make-payment/57600/4 "2023-02-07T14:29:02Z")

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Please contact [Glide Support](https://share.hsforms.com/1oRd5lLgKSqqg84vw8YbkhAbvbdc) for assistance with this issue.

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**Author:** ![Th.Nitin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/th.nitin/32/72291_2.png) [@Th.Nitin](https://community.glideapps.com/u/Th.Nitin)\
**Post date:** [February 8, 2023, 7:18am UTC](https://community.glideapps.com/t/unable-to-make-payment/57600/5 "2023-02-08T07:18:31Z")

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Thanks @Darren_Murphy , the issue is resolved now it was related to some additional security imposed by our government related to international transactions using cards.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [February 9, 2023, 7:18am UTC](https://community.glideapps.com/t/unable-to-make-payment/57600/6 "2023-02-09T07:18:48Z")

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