# Unable to login to the app

**URL:** <https://community.glideapps.com/t/unable-to-login-to-the-app/14652>\
**Category:** Report a Bug\
**Created:** [August 25, 2020, 2:38pm UTC](https://community.glideapps.com/t/unable-to-login-to-the-app/14652 "2020-08-25T14:38:09Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Deena](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/deena/32/9877_2.png) [@Deena](https://community.glideapps.com/u/Deena)\
**Post date:** [August 25, 2020, 3:13pm UTC](https://community.glideapps.com/t/unable-to-login-to-the-app/14652/4 "2020-08-25T15:13:05Z")

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See this thread in case it helps you pinpoint with support.

> [@Unable to sign into app on both phone and web browser](https://community.glideapps.com/t/unable-to-sign-into-app-on-both-phone-and-web-browser/13098/12):
>
> @Paris_Smith I learned that we send this message in a few cases, notably, when there is an internet connection issue that prevents the user from logging in. Glide engineers tell me this is likely a connection issue, and that we need to improve our error messages!

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_[View the full topic](https://community.glideapps.com/t/unable-to-login-to-the-app/14652)._