# Unable to login and open a case

**URL:** <https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811>\
**Category:** Ask for Help\
**Created:** [July 11, 2024, 7:59am UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811 "2024-07-11T07:59:32Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![ainulfi3](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ainulfi3/32/64496_2.png) [@ainulfi3](https://community.glideapps.com/u/ainulfi3)\
**Post date:** [July 11, 2024, 7:59am UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811/1 "2024-07-11T07:59:32Z")

</div>

Hi, I’m unable to login to Glide Studio using my Work email. When attempted to login using my work email, it says “We sent [myemail@mydomain.com](mailto:myemail@mydomain.com) a link to sign in. Please check your email.” but I did not receive any email from Glide to sign in

---

<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [July 11, 2024, 9:24am UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811/2 "2024-07-11T09:24:47Z")

</div>

Did you check your spam?  
If it’s a work email, there could be a corporate email policy that blocks it. Check with your IT department.

---

<div class="post-metadata">

**Author:** ![ainulfi3](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ainulfi3/32/64496_2.png) [@ainulfi3](https://community.glideapps.com/u/ainulfi3)\
**Post date:** [July 11, 2024, 10:08am UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811/3 "2024-07-11T10:08:27Z")

</div>

i checked spam mail already. i dont think theres policy. its my own domain email which i bought from namecheap

---

<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [July 11, 2024, 11:19pm UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811/4 "2024-07-11T23:19:20Z")

</div>

Is there an option to whitelist domains from your namecheap dashboard?

---

<div class="post-metadata">

**Author:** ![ainulfi3](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ainulfi3/32/64496_2.png) [@ainulfi3](https://community.glideapps.com/u/ainulfi3)\
**Post date:** [July 12, 2024, 12:55am UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811/5 "2024-07-12T00:55:34Z")

</div>

Hi apologies. it turns out my email are valid but domain are expired. lol

all resolved now thanks!

---

<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [July 19, 2024, 12:55am UTC](https://community.glideapps.com/t/unable-to-login-and-open-a-case/74811/6 "2024-07-19T00:55:50Z")

</div>

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.