# Unable to get PIN for app and to open Details **URL:** \ **Category:** Report a Bug\ **Created:** [November 24, 2019, 2:15pm UTC](https://community.glideapps.com/t/unable-to-get-pin-for-app-and-to-open-details/2354 "2019-11-24T14:15:44Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 19, 2020, 3:52am UTC](https://community.glideapps.com/t/unable-to-get-pin-for-app-and-to-open-details/2354/10 "2020-05-19T03:52:55Z")
> [@PIN Not Received](https://community.glideapps.com/t/pin-not-received/9320/7): > > I’m not sure what to do other than maybe have the user try to whitelist any emails from [no-reply@auth.appnotify.io](mailto:no-reply@auth.appnotify.io) or contact the email provider to see what’s going on. You haven’t really specified if they checked their spam folder, so make sure they check that first. --- _[View the full topic](https://community.glideapps.com/t/unable-to-get-pin-for-app-and-to-open-details/2354)._