# Trying to upgrade - Incorrect phone on system **URL:** \ **Category:** Ask for Help\ **Tags:** glide-escalated\ **Created:** [October 19, 2025, 12:43am UTC](https://community.glideapps.com/t/trying-to-upgrade-incorrect-phone-on-system/84972 "2025-10-19T00:43:46Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Lis](https://avatars.discourse-cdn.com/v4/letter/l/97f17d/32.png) [@Lis](https://community.glideapps.com/u/Lis)\ **Post date:** [October 19, 2025, 12:43am UTC](https://community.glideapps.com/t/trying-to-upgrade-incorrect-phone-on-system/84972/1 "2025-10-19T00:43:46Z")
Hello All, I am newly using the system and have tried to upgrade the account and it has said confirmation needed to a phone number that is not mine. I have emailed support but as we arent a paying customer yet (which is what I am trying to do) it cant fix it. Says its related to the bank but I haven’t put any bank details in yet. Anyone else had this issue or can suggest a way to help? ---
**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\ **Post date:** [October 19, 2025, 1:46am UTC](https://community.glideapps.com/t/trying-to-upgrade-incorrect-phone-on-system/84972/2 "2025-10-19T01:46:54Z")
@comm_support_agent ---
**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\ **Post date:** [October 20, 2025, 10:27am UTC](https://community.glideapps.com/t/trying-to-upgrade-incorrect-phone-on-system/84972/4 "2025-10-20T10:27:29Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email. [Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)