# There was an error in the loading process for the hero icon as in this image

**URL:** <https://community.glideapps.com/t/there-was-an-error-in-the-loading-process-for-the-hero-icon-as-in-this-image/76021>\
**Category:** Report a Bug\
**Created:** [August 31, 2024, 1:57pm UTC](https://community.glideapps.com/t/there-was-an-error-in-the-loading-process-for-the-hero-icon-as-in-this-image/76021 "2024-08-31T13:57:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Aditya\_Muso](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aditya_muso/32/79194_2.png) [@Aditya\_Muso](https://community.glideapps.com/u/Aditya_Muso)\
**Post date:** [August 31, 2024, 1:57pm UTC](https://community.glideapps.com/t/there-was-an-error-in-the-loading-process-for-the-hero-icon-as-in-this-image/76021/1 "2024-08-31T13:57:52Z")

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_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_

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**Team ID:**

- In the Glide dashoard URL, e.g.  
`https://go.glideapps.com/o/your-team-id-here/`

**App ID:**

- In the Glide builder URL, e.g.  
`https://go.glideapps.com/app/your-app-id-here/layout`

**Description**

- Tell us what’s happening.

**How to replicate**

- List the steps, in detail, for recreating the issue.  
 ![Cuplikan layar 2024-08-31 205106](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/6/a6a7a7a8ed9155e227d5367a1d4e94d31283d6e5.png)

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 31, 2024, 11:27pm UTC](https://community.glideapps.com/t/there-was-an-error-in-the-loading-process-for-the-hero-icon-as-in-this-image/76021/2 "2024-08-31T23:27:52Z")

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Usually when this happens, it resolves itself in 1-2 days. Have you tried using a VPN service to change to another country? I think that usually helps.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [November 14, 2024, 3:50pm UTC](https://community.glideapps.com/t/there-was-an-error-in-the-loading-process-for-the-hero-icon-as-in-this-image/76021/3 "2024-11-14T15:50:16Z")

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