# The email address doesn't have access to this app. Please try another
**URL:** https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517
**Category:** Ask for Help
**Created:** [January 21, 2021, 4:36pm UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517 "2021-01-21T16:36:41Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@theyih](https://community.glideapps.com/u/theyih)
#### Post date: [January 21, 2021, 4:36pm UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/1 "2021-01-21T16:36:41Z")
I recently upgraded to a Private Pro plan for my app. I added a new sheet for emails, and set that list to the email list. When I open the app, I get the “The email address doesn’t have access to this app. Please try another.” Message. I can’t even access it using my original glide email. Am I doing something wrong?
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 21, 2021, 4:38pm UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/2 "2021-01-21T16:38:40Z")
Is your email in the sheet with the allowed email addresses? Can you share a screenshot of your Privacy settings?
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### Author:  [@theyih](https://community.glideapps.com/u/theyih)
#### Post date: [January 21, 2021, 4:42pm UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/3 "2021-01-21T16:42:33Z")
My account email isn’t in the sheet, but the test one is and it’s still not picking up on that one.
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [January 22, 2021, 12:07am UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/4 "2021-01-22T00:07:24Z")
Can you check for any typos or trailing space in the Sheet?
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### Author:  [@theyih](https://community.glideapps.com/u/theyih)
#### Post date: [January 22, 2021, 2:05am UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/5 "2021-01-22T02:05:15Z")
I checked for trailing spaces…none.
I copy any pasted the email, so there’s no typos…Does the column need to have a header or something?
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### Author:  [@theyih](https://community.glideapps.com/u/theyih)
#### Post date: [January 22, 2021, 2:17am UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/6 "2021-01-22T02:17:56Z")
For anyone having this issue, the sheet skips the first row, treating is a header. It doesn’t seem to do anything, but only starts reading the second row in the sheet.
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [January 22, 2021, 5:40am UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/7 "2021-01-22T05:40:23Z")
It is the default behaviour, you need to have a header row.
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### Author:  [@theyih](https://community.glideapps.com/u/theyih)
#### Post date: [January 22, 2021, 6:01am UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/8 "2021-01-22T06:01:27Z")
Ya, but this isn’t documented anywhere is it…how was I supposed to know that lol?
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [January 22, 2021, 6:03am UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/9 "2021-01-22T06:03:33Z")
[https://docs.glideapps.com/all/guides/quick-starts/getting-started/organizing-your-spreadsheet](https://docs.glideapps.com/all/guides/quick-starts/getting-started/organizing-your-spreadsheet)
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### Author:  [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)
#### Post date: [January 17, 2024, 4:53pm UTC](https://community.glideapps.com/t/the-email-address-doesnt-have-access-to-this-app-please-try-another/21517/10 "2024-01-17T16:53:45Z")