# The email address doesn’t have access to this app. Please try another **URL:** \ **Category:** Ask for Help\ **Created:** [August 24, 2023, 4:46pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356 "2023-08-24T16:46:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![chandlers](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chandlers/32/54972_2.png) [@chandlers](https://community.glideapps.com/u/chandlers)\ **Post date:** [August 24, 2023, 4:46pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/1 "2023-08-24T16:46:12Z")
I am not able to sign in to the app even though my email address is present in the User Profile. What is missing from my configuration? ![Screenshot 2023-08-24 at 17.45.26](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/6/76bef0da6ae921432c6c18a0273826f65010248e.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [August 24, 2023, 4:50pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/2 "2023-08-24T16:50:12Z")
The below means that only _Editors_ can sign in. These are people that have access to your App via the Glide Builder. ![CleanShot 2023-08-25 at 00.47.58@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/8/78bf27e9b05bc6037b068116b6c089abb384efce.png) Those privacy settings look very very old. I assume this is a Classic App? Is it a paid or free App? If paid, which plan? ---
**Author:** ![chandlers](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chandlers/32/54972_2.png) [@chandlers](https://community.glideapps.com/u/chandlers)\ **Post date:** [August 24, 2023, 4:53pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/3 "2023-08-24T16:53:10Z")
It’s a free app ---
**Author:** ![chandlers](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chandlers/32/54972_2.png) [@chandlers](https://community.glideapps.com/u/chandlers)\ **Post date:** [August 24, 2023, 5:05pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/4 "2023-08-24T17:05:08Z")
You are correct. I tested it with the email address in the member group and it allowed me access to the app. So Glide is not looking in the user profile but instead in the members group. Do I have to upgrade my subscription for it to check the user profile instead? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [August 24, 2023, 5:14pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/5 "2023-08-24T17:14:57Z")
I would recommend rebuilding your App as a “new” Glide App. This will give you more options in terms of privacy settings, and will “future proof” your App. Go to the dashboard, click the 3 dots on the App icon, and look for the “Create App from data” option. This will use the data in your App to create a new App. You will need to rebuild the interface, but at the moment that’s the only way to do it. ---
**Author:** ![chandlers](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chandlers/32/54972_2.png) [@chandlers](https://community.glideapps.com/u/chandlers)\ **Post date:** [August 24, 2023, 5:16pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/6 "2023-08-24T17:16:46Z")
I will follow your advice. Thanks! ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [August 31, 2023, 5:17pm UTC](https://community.glideapps.com/t/the-email-address-doesn-t-have-access-to-this-app-please-try-another/65356/7 "2023-08-31T17:17:10Z")
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