# The app is not pro anymore **URL:** \ **Category:** Ask for Help\ **Created:** [October 7, 2021, 10:29am UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756 "2021-10-07T10:29:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![agung\_Taufik](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/agung_taufik/32/2589_2.png) [@agung\_Taufik](https://community.glideapps.com/u/agung_Taufik)\ **Post date:** [October 7, 2021, 10:29am UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/1 "2021-10-07T10:29:14Z")
today my application is no longer pro… I have made a ticket via Zendesk with ticket number #5238 Please help to check, because I use this application for my business ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 7, 2021, 10:35am UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/2 "2021-10-07T10:35:22Z")
Do you share your app in a team with any users? What date did you last pay for a paid subscription? Do you have enough money in your card? ---
**Author:** ![agung\_Taufik](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/agung_taufik/32/2589_2.png) [@agung\_Taufik](https://community.glideapps.com/u/agung_Taufik)\ **Post date:** [October 7, 2021, 10:56am UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/4 "2021-10-07T10:56:19Z")
@ThinhDinh I have paid on September 26 ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 7, 2021, 10:57am UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/5 "2021-10-07T10:57:25Z")
So do you share your app in a team with other users? Do you anticipate your app being reverted to Free by any of those users? ---
**Author:** ![agung\_Taufik](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/agung_taufik/32/2589_2.png) [@agung\_Taufik](https://community.glideapps.com/u/agung_Taufik)\ **Post date:** [October 7, 2021, 11:00am UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/6 "2021-10-07T11:00:15Z")
I do not share the application with the team or other users ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 7, 2021, 12:26pm UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/7 "2021-10-07T12:26:22Z")
Can you screenshot what your plan part looks like now? ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/7/47b4803e78128ff80e5fe75f6e420ab248a0241d.png) ---
**Author:** ![agung\_Taufik](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/agung_taufik/32/2589_2.png) [@agung\_Taufik](https://community.glideapps.com/u/agung_Taufik)\ **Post date:** [October 7, 2021, 12:38pm UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/8 "2021-10-07T12:38:11Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/3/53fc6adc15b84196f4a8ece1aac6a9380e2c668a.jpeg) @ThinhDinh ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 7, 2021, 2:17pm UTC](https://community.glideapps.com/t/the-app-is-not-pro-anymore/32756/9 "2021-10-07T14:17:42Z")
That is weird. Please submit a ticket to [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) and let the support team view in more details what went wrong. Please also come back here to tell us the reason when you find it. Thank you!