# Text entry disappears **URL:** \ **Category:** Report a Bug\ **Created:** [August 7, 2022, 8:02pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171 "2022-08-07T20:02:20Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Michael\_Zaps](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@Michael\_Zaps](https://community.glideapps.com/u/Michael_Zaps)\ **Post date:** [August 7, 2022, 8:02pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/1 "2022-08-07T20:02:20Z")
When I try to create a new text entry field for a user to fill out, it will write into a column then dissapear within a second. Sometimes it will work when I test in the layout interface but not in the preview. It’s been super frustrating having to deal with this as I need that text field to be completed as part of a user’s onboarding before they can fully use the app. I reached out to customer support but they sent a long email about how they can’t help me because I’m not a paid user. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [August 7, 2022, 8:08pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/2 "2022-08-07T20:08:20Z")
Do you have a video of this? ---
**Author:** ![Michael\_Zaps](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@Michael\_Zaps](https://community.glideapps.com/u/Michael_Zaps)\ **Post date:** [August 7, 2022, 8:09pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/3 "2022-08-07T20:09:43Z")
Yes, I submitted to the success team as well. I can DM you with it now. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [August 7, 2022, 8:13pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/4 "2022-08-07T20:13:52Z")
Yes, please! ---
**Author:** ![Michael\_Zaps](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@Michael\_Zaps](https://community.glideapps.com/u/Michael_Zaps)\ **Post date:** [August 7, 2022, 8:14pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/5 "2022-08-07T20:14:47Z")
Just sent it! Thank you @SantiagoPerez! ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [August 7, 2022, 8:22pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/6 "2022-08-07T20:22:51Z")
Hi @Michael_Zaps Could you share a support link to this app? > **[Support Link](https://docs.glideapps.com/all/topics/account/support/support-codes)** > > Give Glide support a secure way to help you with your app. ---
**Author:** ![Michael\_Zaps](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@Michael\_Zaps](https://community.glideapps.com/u/Michael_Zaps)\ **Post date:** [August 7, 2022, 8:30pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/7 "2022-08-07T20:30:57Z")
sent! ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [August 7, 2022, 8:37pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/8 "2022-08-07T20:37:24Z")
Please, take a look at the Role documentation: [https://docs.glideapps.com/all/topics/security-and-user-data/roles](https://docs.glideapps.com/all/topics/security-and-user-data/roles) ---
**Author:** ![Michael\_Zaps](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@Michael\_Zaps](https://community.glideapps.com/u/Michael_Zaps)\ **Post date:** [August 7, 2022, 8:46pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/9 "2022-08-07T20:46:22Z")
THAT WAS IT!! I tested it multiple times and it works seamlessly now. Thank you so much @SantiagoPerez! I’m actually curious why Role automatically wrote to my text (LinkedIn) column. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [August 7, 2022, 8:48pm UTC](https://community.glideapps.com/t/text-entry-disappears/46171/10 "2022-08-07T20:48:20Z")
The system let you write and takes it off once it checks out if that user has that role or not.